Shipping Information
Everything you need to know about shipping, delivery timelines, costs, and tracking for orders placed on MarketFlow.
📦 Shipping Overview
MarketFlow connects buyers and sellers worldwide. Shipping times, costs, and methods depend on the seller's location, the shipping method selected at checkout, and your delivery address. Most orders are processed within 1-3 business days and delivered securely to your doorstep.
⏱️ Order Processing Times
Processing time is the duration between placing your order and the seller handing it over to the shipping carrier. This does not include transit time.
- Standard Processing: 1–3 business days
- Handmade/Custom Items: 3–7 business days
- Pre-order Items: Clearly listed on the product page
Sellers are responsible for accurately updating processing times. If a delay occurs, sellers must notify buyers via the MarketFlow messaging system within 24 hours.
🚚 Shipping Methods & Delivery Estimates
Sellers may offer multiple shipping options. Below are the standard methods available across the platform:
| Method | Estimated Delivery | Tracking | Best For |
|---|---|---|---|
| Standard Shipping | 5–10 business days | ✓ Included | Everyday purchases |
| Express Shipping | 2–5 business days | ✓ Included | Time-sensitive orders |
| Overnight Priority | 1 business day* | ✓ Real-time | Urgent deliveries |
| Economy International | 10–20 business days | ✓ Basic | Budget-friendly global shipping |
| Express International | 5–10 business days | ✓ Full | Faster global delivery |
*Business days exclude weekends and public holidays. Overnight service is subject to carrier cut-off times and address eligibility.
💰 Shipping Costs & Free Shipping
Shipping fees are determined by the seller and displayed at checkout before payment. Factors affecting cost include package weight, dimensions, destination, and selected shipping method.
MarketFlow does not charge additional platform fees for shipping. All costs shown are final and include any carrier surcharges applied by the seller.
🌍 International Shipping & Customs
MarketFlow supports shipping to over 190 countries. When ordering internationally:
- Import duties, taxes, and customs fees are the responsibility of the buyer.
- These fees are not included in the product or shipping price.
- Customs clearance can add 2–7 business days to delivery estimates.
- Prohibited or restricted items may be held or returned by local customs authorities.
Sellers are required to accurately declare item value and contents. Misdeclaration may result in delayed delivery or package seizure.
📍 Tracking Your Order
Once your order is shipped, the seller will upload the tracking number to your MarketFlow account. You'll receive an email and in-app notification with:
- Carrier name and tracking number
- Direct link to carrier's tracking page
- Estimated delivery date
Tracking updates are synchronized with carrier systems and may take 24–48 hours to appear after shipment. You can view all active tracking information in My Account → Orders → Order Details.
🛡️ Delivery Issues & Support
If your package is delayed, lost, damaged, or not delivered:
- Check the tracking status and allow up to 48 hours for carrier updates.
- Contact the seller directly through MarketFlow's messaging system.
- If unresolved within 3 business days, open a case through Help Center → Shipping Issues.
- MarketFlow's Purchase Protection covers eligible orders for missing or damaged items.
Report delivery issues within 30 days of the estimated delivery date to qualify for assistance.
❓ Frequently Asked Questions
Address changes are only possible if the seller hasn't shipped the order yet. Contact the seller immediately via messaging. Once handed to the carrier, address changes must be handled through the shipping company and may incur fees.
Check with household members, neighbors, or your building's mailroom. If still missing, contact the seller within 48 hours. MarketFlow will investigate and arrange a replacement or refund if the package is confirmed lost.
Most sellers ship to P.O. Boxes and APO/FPO addresses via standard postal services. Express or courier services may not deliver to these addresses. Verify eligibility at checkout.
Inspect your package before signing for delivery if possible. If damaged, photograph the packaging and contents, then contact the seller within 24 hours. MarketFlow's protection policy covers repair, replacement, or full refund based on item condition.