Privacy Policy

1. Introduction

NexusAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our artificial intelligence platform, website, APIs, and related services (collectively, the "Services"). By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide, including but not limited to: name, email address, phone number, company name, billing information, and usage preferences when you create an account, subscribe to our services, or contact support.

2.2 Information Collected Automatically

When you use our Services, we automatically collect certain information, including: IP addresses, browser type, device identifiers, operating system, pages visited, time spent on pages, referring URLs, and usage data related to AI model interactions (excluding sensitive personal data unless explicitly provided).

2.3 AI Processing Data

Data submitted to our AI models for processing is used solely to generate responses and improve model performance. We do not train our base models on customer data unless explicitly authorized. All AI input/output is encrypted in transit and at rest using industry-standard protocols.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI platform and services
• Process transactions and send related information
• Respond to your comments, questions, and support requests
• Send technical notices, updates, security alerts, and administrative messages
• Analyze usage patterns to optimize performance and user experience
• Comply with legal obligations and enforce our terms of service

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: With trusted partners who assist in operating our platform, conducting business, or servicing you, subject to strict confidentiality obligations.
• Legal Requirements: If required by law, subpoena, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Consent: With your explicit permission.

5. Data Security

We implement industry-standard technical and organizational measures to protect your data, including AES-256 encryption, secure socket layer (SSL) connections, regular security audits, role-based access controls, and continuous monitoring. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Restrict or object to certain processing activities
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact our Data Protection Officer via the details provided below. We will respond to verified requests within 30 days.

7. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance user experience, analyze traffic, and remember preferences. You can control cookie settings through your browser. Disabling certain cookies may impact functionality.

8. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and compliance with applicable data protection laws.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Continued use of our Services constitutes acceptance of the revised policy.