We're committed to total transparency. Here's what's changing with our shipping, vet consultations, and return policies effective November 1st.
At Paws Source, we believe that caring for your pets is a partnership. As we scale to serve over 50,000 happy pet families, we've had to make a few strategic adjustments to ensure the quality of care, speed of delivery, and fairness of our services remains top-tier.
Below you will find a breakdown of exactly what is changing, why it's changing, and how it benefits you and your furry friends.
If you are currently on a fixed annual plan, your benefits will remain as they were when you signed up until your renewal date. Monthly plans will reflect changes on the next billing cycle.
Any orders placed before November 1st will still ship according to the old free-shipping rules. New policies apply only to orders placed after the effective date.
No! You do not need to take any action. Your account will automatically adjust to the new policy structure on the effective dates listed above.
We've heard feedback from our vet partners that elderly pets often experience anxiety during grooming. This vet release ensures the groomer is fully aware of your pet's limitations and can adjust their care accordingly.
Our support team is here to help you understand how these updates affect your specific plan or pet.
Contact Support Team