📰 Media & Press
For journalists, influencers, and partnership inquiries.
💬 Customer Support
For order issues, account help, and general questions.
Press Resources & Assets
Download official brand materials, logos, and media kits for your coverage.
Complete Press Kit
Company overview, key facts, executive bios, and recent milestones.
Download PDF →Brand Guidelines
Logo usage, color codes, typography, and brand voice standards.
Download PDF →High-Res Logos
PNG, SVG, and vector formats in full color, monochrome, and inverted.
Download ZIP →Product B-Roll
Cinematic footage of our facilities, products, and happy pets.
Access Drive →As Featured In
Recent media coverage and industry recognition.
Frequently Asked Questions
Quick answers for journalists, partners, and customers.
We aim to respond to all media requests within 24–48 business hours. For breaking news or urgent deadlines, please mark your subject line with [URGENT] and call our direct press line.
Absolutely. Submit a press inquiry specifying the products you'd like to test. Our PR team will coordinate shipping and provide disclosure guidelines to ensure transparent coverage.
Yes. We offer on-camera and voice-only interviews with our founders and veterinary directors via Zoom or your preferred platform. Schedule requests are handled 2 weeks in advance.
All official press releases, media advisories, and company announcements are published on our Newsroom page and distributed via PR Newswire. You can also subscribe to our media newsletter.
After submitting a support form, you'll receive an automated confirmation with a ticket number. You can check status in your account dashboard or reply directly to the confirmation email.