Frequently Asked Questions

Paws Source is a comprehensive pet care platform dedicated to providing premium nutrition, 24/7 veterinary consultations, professional grooming, and secure boarding services. We believe every pet deserves the best care, accessible to all pet parents.

Creating an account is easy! Click "Get Started" on our homepage, enter your email and create a password. You'll then be guided to fill out your pet's profile, including breed, age, weight, and health conditions to help us personalize recommendations.

Currently, Paws Source specializes in care for dogs and cats. However, we're expanding our services to include rabbits, birds, and other small animals in 2025. Check back soon for updates!

Our professional grooming packages include full bath & brush, breed-specific haircuts, nail trimming, ear cleaning, teeth brushing, de-shedding treatments, and spa add-ons like blueberry facials and pawdicures. All groomers are certified and pet-friendly.

Simply book a date through your dashboard or contact our support team. We'll ask for your pet's medical records and vaccination status. During boarding, your pet enjoys spacious suites, daily playtime, and regular photo/video updates sent to you. Elite members get VIP suite access.

Yes! If you've had a positive experience with a specific team member, you can request them for future bookings through your profile preferences. While we do our best to accommodate requests, availability may vary.

Starter ($19/mo): Basic nutrition guide, 2 vet consults/month, 5% store discount.
Pro ($49/mo): Personalized care plan, unlimited vet consults, 20% discount, free monthly grooming.
Elite ($89/mo): Everything in Pro plus VIP boarding, 35% discount, quarterly photo shoots, and a dedicated concierge.

Absolutely! There are no long-term contracts. You can upgrade, downgrade, or cancel your subscription at any time from your account settings. Changes take effect at the start of your next billing cycle.

Yes! We offer a 14-day free trial for all new members on the Pro plan. No credit card required to start. You'll have full access to all features, and can cancel anytime during the trial period.

Yes! Add additional pets to your account for just 50% off the monthly plan price. All shared benefits like vet consultations and discounts apply to every pet in your family.

We offer free standard shipping on all orders over $50. Standard delivery takes 3-5 business days. Express shipping (1-2 days) is available for $9.99. Pro and Elite members enjoy free express shipping on all orders.

Currently, Paws Source ships within the United States and Canada. We're actively working on expanding our international shipping network for 2025. Subscribe to our newsletter for updates!

We offer a 30-day hassle-free return policy for unused, unopened products in their original packaging. For food products, if your pet has an adverse reaction or simply doesn't like the flavor, we provide a full refund or exchange. Contact support to initiate a return.

Yes! Sustainability is core to our mission. All our shipping boxes are made from 100% recycled materials and are fully recyclable. We've eliminated single-use plastics from our packaging and use soy-based inks for printing.

Schedule a video or phone call through your dashboard. Within 24 hours, a licensed veterinarian will consult with you about your pet's concerns. For emergencies, Elite members have access to priority 15-minute callback service. Vets can provide advice, recommend treatments, and prescribe medications where legally permitted.

Yes, every veterinarian on our panel is fully licensed, board-certified, and undergoes regular training. You can view each vet's credentials and specialties in their profile before booking.

In many cases, yes. Our vets can prescribe medications and supplements directly through our platform, which are then shipped to you. Some controlled substances may require an in-person visit at your local vet clinic per state regulations.

If your pet is experiencing a life-threatening emergency, please contact your local emergency veterinary clinic or animal hospital immediately. While our vets provide excellent guidance, Paws Source is not a substitute for emergency in-person care.