How can we help you?

Search our knowledge base or browse categories below to find answers quickly.

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📂 Browse Categories

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Account & Profile

Manage your login, security, and profile settings

12 Articles
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Billing & Payments

Subscriptions, invoices, refunds, and payment methods

8 Articles
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Templates & Design

Customize themes, layouts, and portfolio sections

15 Articles
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Technical Support

Troubleshooting, bugs, performance, and integrations

10 Articles
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Hosting & Domains

Connect custom domains, SSL, and deployment guides

9 Articles
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API & Integrations

Webhooks, third-party tools, and developer docs

7 Articles

❓ Frequently Asked Questions

How do I change my portfolio theme?

Go to Dashboard → Settings → Appearance. Click "Browse Themes" and select a new layout. All your existing content will automatically adapt to the new structure. Changes publish instantly.

Templates & Design
Can I connect a custom domain?

Yes! Navigate to Settings → Domains and click "Add Custom Domain". Follow the DNS verification steps (CNAME or A record). SSL certificates are provisioned automatically within 24 hours.

Hosting & Domains
How do I upgrade or downgrade my plan?

Visit Billing → Subscription. Upgrades apply immediately with prorated billing. Downgrades take effect at the end of your current billing cycle. No hidden fees or cancellation penalties.

Billing & Payments
Is there a way to backup my portfolio data?

Absolutely. Go to Settings → Data Management → Export. You can download a complete JSON/ZIP backup including media, settings, and content. Import is supported via the same menu.

Account & Profile
How can I contact live support?

Click the chat widget in the bottom-right corner for instant messaging (available 9AM-6PM PST). Alternatively, email support@alexmorgan.dev or submit a ticket through our contact form. We respond within 4 hours.

Technical Support
Where can I find API documentation?

Full developer docs are available at docs.alexmorgan.dev. Generate API keys from Settings → Developer → API Access. Webhooks can be configured under the same menu.

API & Integrations

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Submit a Ticket

For complex issues, create a tracked support ticket with attachments.

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