Get in Touch

Have a question about your campaign, funding, or account? Our team is here to help.

Contact Information

📧
Email Support

support@raiseit.com
For general inquiries

🔒
Privacy & Legal

privacy@raiseit.com
Data requests & compliance

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Headquarters

1200 Innovation Drive, Suite 400
San Francisco, CA 94107

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (PST)
Weekend: Limited support via email

Privacy Policy

Last Updated: October 24, 2025

1. Introduction

RaiseIt Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our crowdfunding platform, website, mobile applications, and related services (collectively, the "Services"). By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

We collect information to provide better services to our creators and backers. The information we collect falls into the following categories:

  • Information You Provide: Name, email address, phone number, mailing address, payment information (processed securely via third-party providers), campaign details, project updates, and communications with our support team.
  • Information Collected Automatically: IP address, device identifiers, browser type, operating system, referring URLs, pages visited, time spent on pages, and interaction data (clicks, taps, scroll behavior).
  • Information from Third Parties: Data from social media platforms (if you log in or share via social networks), payment processors, fraud detection services, and analytics providers.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and facilitating crowdfunding campaigns, pledges, and withdrawals
  • Verifying identities, preventing fraud, and maintaining platform security
  • Communicating with you regarding campaign updates, policy changes, and customer support
  • Improving our Services, personalizing user experience, and conducting analytics
  • Complying with legal obligations, including tax reporting and regulatory requirements

4. Data Sharing & Third-Party Services

We do not sell your personal information. We may share data only when necessary with trusted service providers who assist us in operating the platform, conducting business, or servicing you. These providers are contractually obligated to use your data solely for the purposes we specify and must maintain appropriate security measures. Categories of third parties include payment processors, cloud hosting providers, analytics services, and customer support platforms.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including encryption in transit (TLS 1.3) and at rest, access controls, regular security audits, and employee training. While no method of transmission or storage is 100% secure, we continuously monitor and update our security practices to mitigate risks.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data
  • Opt out of marketing communications by clicking "Unsubscribe" or updating preferences
  • Request data portability in a structured, machine-readable format
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@raiseit.com. We will respond within 30 days as required by applicable law.

7. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to remember your preferences, authenticate users, analyze platform performance, and deliver relevant content. You can manage cookie preferences through your browser settings or our in-app privacy controls. Disabling essential cookies may limit functionality.

8. Children's Privacy

RaiseIt is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from a child, we will take immediate steps to delete it and notify a parent or guardian.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email or prominent notice on our platform. Continued use of the Services after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy or data-related inquiries, please contact our Data Protection Officer:

Email: privacy@raiseit.com
Mail: RaiseIt Inc., 1200 Innovation Drive, Suite 400, San Francisco, CA 94107
Phone: +1 (415) 555-0198

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