Information We Collect

1. Introduction

At ShopVista, we respect your privacy and are committed to protecting your personal information. This page outlines the types of information we collect when you use our e-commerce platform, mobile applications, and related services.

2. Personal Information

We collect information that directly identifies you, typically when you voluntarily provide it during account creation, checkout, or customer support interactions:

• Full name, username, and password
• Email address and phone number
• Billing and shipping addresses
• Date of birth (for age verification when applicable)
• Profile preferences and communication settings

3. Usage & Behavioral Data

To personalize your shopping experience and optimize our platform, we collect information about how you interact with ShopVista:

• Pages visited, time spent, and click patterns
• Search queries and filter preferences
• Items added to cart, wishlists, or saved for later
• Purchase history and return activity
• Customer reviews, ratings, and support tickets

4. Payment & Transaction Data

We securely process payments through certified third-party providers. We do not store full credit card numbers or bank credentials on our servers:

• Payment method type (credit/debit card, digital wallet, etc.)
• Transaction ID, amount, currency, and timestamp
• Tokenized payment references for subscription or saved payment methods
• Invoice and receipt preferences

5. Device & Technical Information

Automatically collected technical data helps us maintain platform stability, prevent fraud, and optimize performance:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Screen resolution, language preference, and timezone
• Crash reports, error logs, and diagnostic data

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to remember your preferences, maintain secure sessions, and analyze traffic:

1. Essential Cookies: Required for authentication, cart functionality, and checkout security.
2. Analytics Cookies: Help us understand how users navigate the platform to improve usability.
3. Marketing Cookies: Used only with your consent to deliver relevant product recommendations.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may limit platform functionality.

7. How We Collect Information

Information is gathered through the following channels:

• Direct Input: Registration forms, checkout pages, profile settings, and customer service chats.
• Automated Collection: Server logs, analytics tools, and device fingerprinting for security.
• Third-Party Sources: Payment processors, shipping partners, and verified social logins (with your permission).

8. Purpose of Collection

We use collected information strictly for:

• Processing orders, managing shipments, and handling returns
• Verifying identity and preventing fraudulent transactions
• Personalizing product recommendations and content
• Improving site performance, security, and user experience
• Complying with legal, tax, and regulatory requirements
• Sending order updates, security alerts, and promotional emails (opt-in)

9. Your Rights & Control

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Export your data in a portable format
• Opt out of marketing communications
• Request restriction of processing
• Lodge a complaint with a data protection authority

Exercise these rights anytime by visiting your Account Settings or contacting our Data Protection Officer.

10. Contact Us

If you have questions about this policy, how we handle your data, or wish to make a privacy request, our team is here to help.