Community Guidelines

🌍 Our Purpose & Values

ShopVista connects millions of buyers and sellers worldwide. To keep our platform thriving, we ask every member to uphold these core principles:

• Respect: Treat others with dignity, regardless of background, identity, or opinion.
• Authenticity: Share genuine experiences. Fake reviews, manipulated ratings, and misleading claims harm our community.
• Safety: Never share personal information, threaten, or engage in behavior that endangers others.
• Fairness: Compete ethically. Price manipulation, counterfeit goods, and fraudulent promotions are strictly prohibited.

⭐ Reviews & Ratings Policy

Customer reviews help shoppers make informed decisions. To keep them trustworthy, please follow these rules:

• Only review products or services you have personally purchased or experienced.
• Avoid exaggerated language, all-caps rants, or off-topic complaints unrelated to the product.
• Do not post reviews in exchange for compensation, free products, or discounts without proper disclosure.
• Refrain from sharing sensitive personal data (yours or others') in review comments.
• Use the "Was this helpful?" feature to rate other reviews constructively.

🚫 Prohibited Content & Behavior

The following actions violate our community standards and will result in content removal or account action:

• Hate speech, harassment, bullying, or discrimination based on race, gender, religion, disability, or sexual orientation.
• Threats of violence, self-harm, or illegal activities.
• Spam, automated scraping, phishing links, or malicious software distribution.
• Impersonation of ShopVista staff, brands, public figures, or other users.
• Posting copyrighted, trademarked, or sexually explicit material without permission.
• Coordinating with others to artificially inflate or deflate ratings (review bombing/brigading).

🏪 Seller & Creator Conduct

Sellers and content creators play a vital role in the ShopVista ecosystem. Additional standards include:

• Accurately represent product images, descriptions, and pricing. Do not use misleading "original price" tags.
• Respond to customer inquiries within 24 hours during business days.
• Honor warranty claims, return windows, and shipping guarantees as stated in your listing.
• Avoid soliciting off-platform transactions to evade fees or buyer protection.
• Disclose affiliate partnerships or sponsored content clearly using #Ad or #Sponsored tags.

🚨 Reporting Violations & Enforcement

We rely on community feedback to enforce these guidelines. If you encounter problematic content:

• Click the "⋮" menu on any post, review, or listing and select "Report."
• Provide clear context when reporting (e.g., harassment, counterfeit, spam).
• Our Trust & Safety team reviews all reports within 48 hours.

Enforcement actions may include: content removal, temporary restrictions, permanent account suspension, or referral to legal authorities when laws are violated.

📬 Appeals & Support

Account decisions are not always final. If you believe your content was incorrectly removed or your account was suspended in error:

• Submit an appeal through your account dashboard within 30 days of notification.
• Include order numbers, screenshots, or documentation that supports your case.
• Our review team will respond within 5–7 business days.