Limitation of Liability

1. Scope of Liability

SparkleClean Pro ("Company", "we", "us", or "our") strives to deliver exceptional residential cleaning services with the utmost care and professionalism. However, our liability for any claims arising from or related to our services is strictly limited as outlined in this policy.

2. Property Damage & Loss

2.1 Ordinary Wear and Tear

The Company is not responsible for ordinary wear and tear, pre-existing conditions, or damage that occurs due to the age, condition, or fragility of household items, surfaces, or fixtures.

2.2 Reporting Requirement

Any alleged damage, loss, or theft must be reported to SparkleClean Pro within 48 hours of service completion. Unreported claims after this period will not be considered valid. All claims must be accompanied by photographic evidence and a written description of the incident.

2.3 Valuation Limits

In the event of verified property damage or loss, our liability is limited to the cost of professional repair or replacement up to a maximum of $1,500 per cleaning visit, unless additional insurance coverage was explicitly purchased at the time of booking.

3. Personal Injury

While we maintain strict safety protocols and fully insure our operations, SparkleClean Pro shall not be liable for indirect or consequential personal injuries arising from client failure to follow safety instructions, unauthorized alterations to the service environment, or pre-existing hazardous conditions not disclosed prior to service.

4. Service Interruptions & Delays

We are not liable for service delays, cancellations, or interruptions caused by circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, utility failures, traffic conditions, or public health emergencies. Clients will be offered rescheduling or applicable credits where feasible.

5. Indirect & Consequential Damages

In no event shall SparkleClean Pro be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of income, business interruption, loss of data, or emotional distress, regardless of the theory of liability (contract, tort, or otherwise).

6. Third-Party Claims

Our liability does not extend to damages or claims arising from third-party products, devices, or systems used within the client's property (e.g., smart home devices, expensive art, heirlooms, or custom installations) unless explicitly handled under a written special handling agreement.

7. Disclaimer of Warranties

Our services are provided "as is" and "as available" to the maximum extent permitted by law. We do not guarantee specific outcomes beyond industry-standard cleaning results. All warranties, whether express or implied, including merchantability and fitness for a particular purpose, are limited to the duration of the active service agreement.

8. Claims Resolution Process

1. Notify SparkleClean Pro within 48 hours via email at claims@sparkleclean.com.
2. Provide photographs, receipts, and a detailed written description.
3. Our claims team will review and respond within 10 business days.
4. Valid claims will be resolved through repair, replacement, or service credit per Section 2.3.

9. Governing Law & Severability

This Limitation of Liability shall be governed by and construed in accordance with the laws of the State of South Carolina. If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

10. Contact Information

For questions regarding this policy or to file a claim, please contact our Compliance & Client Relations team:

SparkleClean Pro Legal & Claims Department
📧 legal@sparkleclean.com
📞 (555) 123-4567 ext. 802
📍 123 Clean Street, Sparkle City, SC 29000