Official updates regarding service terms, pricing adjustments, safety protocols, and operational changes. Last synced: December 15, 2024.
All SparkleClean Pro technicians now undergo quarterly advanced sanitation training. We have upgraded to hospital-grade, EPA-approved disinfectants for all standard and deep cleaning services. Touchless entry procedures are now standard for all residential jobs.
View Full Protocol →To reflect increased operational costs and our upgraded eco-friendly product line, Deep Cleaning packages will see a 6% adjustment effective January 1, 2025. Existing annual contract holders will be grandfathered at current rates until renewal. No changes to Basic or Bi-Weekly plans.
Review Pricing Schedule →We now require a minimum 12-hour notice for cancellations or rescheduling to avoid a $25 administrative fee. Clients may reschedule up to 3 times per month without penalty via the client portal or automated phone system. Emergency exceptions apply.
Read Full Scheduling Terms →SparkleClean Pro now guarantees that 100% of our standard cleaning solutions are plant-based, non-toxic, and safe for pets and children. Any synthetic or fragrance-laden products must be pre-approved in writing by the homeowner. Request our full ingredient transparency report.
View Ingredient Transparency →Our commercial general liability coverage has been increased to $3M per occurrence. All cleaning incidents are now covered under our expanded damage guarantee, including minor scratches or stains that occur during deep carpet or hardwood treatments.
Insurance Documentation →Due to high seasonal demand, bookings for the Dec 20–Jan 5 window will require a 48-hour advance notice. A 15% holiday surcharge applies to services booked during this period to ensure team availability and premium staffing. Book early to secure your slot.
Holiday Booking Guide →Our client support team is available to clarify any policy changes, review your account terms, or help you adjust your service plan.
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