Sharing & Disclosure Policy

1. Introduction

At SparkleClean Pro, we are committed to transparency regarding how we handle your personal information. This Sharing & Disclosure Policy explains what data we collect, how it may be shared or disclosed to third parties, and the safeguards we maintain to protect your privacy.

This policy applies to all residential and commercial cleaning services booked through our website, mobile application, phone lines, or in-person consultations. By using our services, you acknowledge that we may share certain information as described herein to deliver a seamless, safe, and high-quality cleaning experience.

2. Information We Collect

To provide and improve our cleaning services, we collect and process the following types of information:

• Identity & Contact Details: Full name, phone number, email address, and service address(es).
• Account & Booking Data: Scheduling preferences, access instructions (gate codes, parking details), and cleaning specifications.
• Payment Information: Billing address and encrypted payment method details (processed securely via third-party payment gateways).
• Communication Records: Emails, chat logs, phone recordings (where permitted by law), and service feedback.
• Technical & Usage Data: IP address, device information, browser type, and interaction logs for platform optimization.
• Emergency & Safety Contacts: Authorized emergency contacts for after-hours service access or safety incidents.

3. How We Share Information

We do not sell, rent, or trade your personal information. Any sharing is conducted strictly to fulfill our service obligations, maintain compliance, or protect rights. We share information only in the following circumstances:

• Service Delivery Teams: Your name, address, access instructions, and cleaning preferences are shared with assigned cleaning professionals to perform scheduled services.
• Subcontracted Specialists: For specialized tasks (e.g., carpet extraction, window cleaning, post-construction), data may be shared with vetted subcontractors under strict confidentiality agreements.
• Business Partners: Integrated scheduling, dispatch, and customer relationship management (CRM) systems require limited data to coordinate appointments and communications.
• Affiliates & Corporate Entities: If SparkleClean Pro operates as part of a larger corporate group, data may be shared internally for operational, administrative, and support purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction, with continued privacy obligations.

4. Third-Party Service Providers

We engage trusted vendors to support our operations. These providers act solely as data processors and do not claim independent rights over your information. They include:

• Payment Processors: For secure transaction handling (PCI-DSS compliant).
• Cloud Hosting & IT Infrastructure: For secure data storage and system reliability.
• Communication Platforms: SMS, email, and VoIP services for appointment reminders and support.
• Insurance & Liability Providers: Property and liability insurance carriers for service coverage verification.
• Background Screening Services: To verify the identity and suitability of cleaning professionals assigned to your home.

5. Marketing & Communications

We believe in earning your trust, not interrupting it. Our marketing practices are strictly opt-in:

• Service Updates: Transactional messages (booking confirmations, schedule changes, invoices) are necessary for service fulfillment.
• Promotional Communications: Newsletters, seasonal offers, and loyalty rewards are sent only with your explicit consent.
• Opt-Out Rights: You may unsubscribe from promotional messages at any time via the link provided in emails or by contacting our support team.
• Third-Party Marketing: We never share your information with unaffiliated marketers without your prior written consent.

6. Legal & Safety Disclosures

We may disclose your personal information without prior notice when required by law or to protect vital interests:

• Compliance with court orders, subpoenas, or government investigations.
• Protection of the rights, property, or safety of SparkleClean Pro, our employees, clients, or the public.
• Investigation of suspected fraud, security breaches, or policy violations.
• Enforcement of our Terms of Service or other contractual agreements.

7. Your Rights & Choices

Depending on your jurisdiction (including but not limited to CCPA, GDPR, and local privacy laws), you may have the right to:

• Access, review, or request a copy of your personal data.
• Correct inaccurate or incomplete information.
• Request deletion or restriction of processing (subject to legal retention requirements).
• Object to direct marketing or data profiling activities.
• Request data portability in a machine-readable format.
• Lodge a complaint with a supervisory privacy authority in your region.

To exercise these rights, please contact our Privacy Team using the details provided in Section 10. We will respond to verified requests within 30 days.

8. Data Security

We implement industry-standard technical and organizational measures to protect your information:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit.
• Role-based access controls and multi-factor authentication for internal systems.
• Regular security audits, penetration testing, and vulnerability assessments.
• Employee training on data privacy, confidentiality, and incident response.
• Secure disposal protocols for outdated records and devices.

While we strive to protect your data, no internet-connected system is 100% secure. We encourage you to use strong passwords and report any suspicious activity immediately.

9. Policy Updates

This Sharing & Disclosure Policy may be updated periodically to reflect changes in our practices, technology, or regulatory requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email or in-app notification.
• Require renewed consent if the changes affect legal processing bases or data sharing categories.

We encourage you to review this policy regularly.