Information We Collect

1. Personal Information You Provide

When you interact with SummitX Adventures, we may collect information you voluntarily provide to us. This includes:

• Account & Profile Data: Name, email address, phone number, date of birth, and profile preferences when you create an account or book a trip.
• Booking & Payment Information: Travel dates, group size, emergency contact details, and payment/billing information (processed securely via PCI-compliant third-party processors). We do not store full credit card numbers on our servers.
• Health & Safety Details: Medical conditions, allergies, fitness level, and emergency contacts necessary to ensure your safety during expeditions and outdoor activities.
• Communications: Messages, support tickets, survey responses, and feedback you submit to our team.

2. Information Collected Automatically

When you visit our website or use our mobile applications, certain data is collected automatically through standard internet technologies:

• Device & Connection Data: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Data: Pages visited, time spent on site, click patterns, referring URLs, and interaction with interactive maps or trip planners.
• Location Data: GPS coordinates may be collected with your explicit consent when using navigation features or safety check-in tools during expeditions.
• Cookies & Tracking Technologies: We use session cookies, analytics cookies, and functional cookies to remember your preferences, analyze traffic, and improve site performance. You can manage cookie preferences in your browser settings.

3. Information from Third Parties

We may receive additional information from trusted partners and services to enhance your experience and maintain safety standards:

• Social Media Platforms: If you connect via Facebook, Instagram, or Google, we may receive your public profile information and friends list (subject to your privacy settings).
• Analytics & Marketing Partners: We work with verified analytics providers to understand website performance and audience demographics.
• Travel & Insurance Providers: Verification data from travel insurance companies, visa processors, or partner lodges to facilitate seamless bookings.

4. How We Use Your Information

Your data is never sold. We use collected information strictly for the following purposes:

• Processing bookings, issuing invoices, and managing trip logistics
• Ensuring participant safety and complying with emergency protocols
• Personalizing recommendations, gear guides, and difficulty ratings
• Communicating important trip updates, weather alerts, or safety notices
• Improving our website, mobile apps, and customer support systems
• Complying with legal obligations, including local tourism regulations and data protection laws

5. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction & Deletion: Update inaccurate information or request deletion, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing emails at any time using the link in our communications. Service and safety-related messages cannot be opted out of for expedition participants.
• Cookie Management: Control or disable cookies through your browser settings. Note that disabling essential cookies may affect booking functionality.

To exercise these rights, contact our Data Protection Officer at the email address below. We will respond to verified requests within 30 days.

6. Contact Us

If you have questions about this policy or how we handle your information, please reach out:

• Email: privacy@summitx-adventures.com
• Mail: SummitX Adventures, 42 Trailhead Drive, Denver, CO 80202, USA
• Support Hotline: +1 (555) 019-2847 (Mon–Fri, 8am–6pm MST)