📋 Core Emergency Protocols
Our protocols follow international wilderness medicine standards and are customized for each terrain type. All guides complete advanced wilderness first responder (WFR) training annually.
- Emergency Contact ExchangeAll participants must provide two emergency contacts and sign medical consent forms 48 hours prior to departure.
- Communication Gear CheckGuides verify satellite communicators (Garmin inReach/Iridium), VHF radios, and backup power banks are fully charged and registered.
- Route FilingItinerary, group manifest, and expected check-in times are filed with local search & rescue (SAR) authorities and SummitX HQ.
- Safety BriefingMandatory 30-minute orientation covering terrain hazards, buddy system rules, signal codes, and evacuation assembly points.
- Immediate AssessmentGuide initiates STOP protocol: Secure scene, Treat injuries, Organize shelter, Plan next steps.
- Communication ChainLead guide contacts HQ via satellite. Secondary guide stays with injured party. Radio check-ins every 15 minutes.
- Group ManagementReroute healthy participants if safe. Deploy emergency shelter/water rations. Maintain morale and monitor for hypothermia/shock.
- DocumentationLog incident time, coordinates, weather, injuries, and actions taken. Photos/videography for insurance & SAR support.
- Wilderness First AidApply SAMC/NAWMT field treatment guidelines. Use certified medical kits (Level II trauma + altitude/water-specific).
- Telemedicine SupportConnect with SummitX contracted physicians via satellite video/audio for remote diagnosis & treatment guidance.
- Evacuation Decision MatrixGuide + HQ physician determine: carry out vs. fly out vs. hold. Factors: severity, terrain, weather, time to care.
- Handover to EMSPrepare medical summary, vitals log, and medication list. Accompany patient to hospital if required by policy.
- Early Warning MonitoringTrack NOAA/ECWMF models. Guides carry handheld weather radios and review forecasts at dawn/dusk.
- Trigger ThresholdsImmediate descent/shelter if: lightning <10mi, wind >45mph, flash flood risk high, avalanche danger >3, temp < -10°C with wind chill.
- Shelter ProtocolDeploy emergency bivvys. Move away from ridges, cliffs, dry washes, and dead trees. Group huddle for heat conservation.
- Post-Event AssessmentCheck for injuries, gear loss, and route damage. Notify HQ of status. Resume only when safe conditions verified.
- Ground ExtractionUse SAM litter + trekking pole splints. Rotate porters every 400m. Maintain spine alignment if trauma suspected.
- Air EvacuationClear helipad zone (30x30m minimum). Drape patient in high-vis blanket. Mark landing zone with reflective tape/X.
- Insurance CoordinationActivate Global Rescue/World Nomads coverage. HQ handles billing, hospital deposits, and repatriation logistics.
- Family NotificationHQ contacts emergency relatives within 2 hours of confirmed evacuation. Provides flight details & hospital contacts.
- Incident ReportLead guide submits digital report within 24 hours. Includes timeline, coordinates, media, and witness statements.
- Debrief SessionMandatory 1-hour review with guide team + safety officer within 72 hours. Identify protocol gaps or gear failures.
- Protocol UpdatesSafety committee reviews case quarterly. Field manuals updated based on real-world lessons learned.
- Participant Follow-UpHQ provides medical summaries, insurance claim assistance, and mental health resources if trauma occurred.
📞 Emergency Contact Directory
Keep these numbers saved on your phone and written in your trip journal. International dialing codes apply.
24/7 Operations Center
Primary point of contact for all on-trip incidents, evacuation coordination, and medical support.
+1 (800) 555-0199Local SAR / Emergency Services
Region-specific numbers provided in your pre-trip packet. Always dial local emergency prefix first.
View Regional GuideTravel Insurance Assistance
Global Rescue & World Nomads hotlines for medical coverage, evacuation authorization, and claims.
Access Policy DocsNext of Kin Notification
Dedicated family liaison line. Available for updates, logistics coordination, and emotional support.
+1 (800) 555-0188