Processing & Delivery Times

Transparency in every step. Learn exactly how long your handcrafted chocolate takes to journey from our estate to your door.

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At Terroir Cocoa, we prioritize flavor integrity over speed. Every batch undergoes a meticulous 72-hour conching process, hand-pouring, and careful tempering. Below you’ll find our standard processing windows, seasonal adjustments, and custom order timelines so you can plan with confidence.

Standard Order Journey

1

Order Received

0-12 Hours

Instant confirmation email. Payment verified and queued for production scheduling.

2

Artisan Crafting

3-4 Business Days

Beans roasted, ground, conched, and tempered in small batches. No shortcuts, ever.

3

Quality Inspection

1 Business Day

Visual snap test, flavor profiling, and packaging integrity check before sealing.

4

Shipping & Transit

2-5 Business Days

Shipped climate-controlled via premium carriers. Tracking provided upon dispatch.

Order Type Breakdown

Retail / Standard

5-7 Business Days Total
  • Individual bars & curated boxes
  • Domestic & international shipping
  • Free tracking & delivery confirmation
Note: Orders placed after 2 PM EST process the following business day.

Custom & Engraved

10-14 Business Days
  • Personalized labels, foil stamping, or private branding
  • Dedicated quality review for custom artwork
  • Ideal for weddings, corporate gifts, and events
Tip: Submit artwork at least 3 weeks ahead of your event for guaranteed fulfillment.

Wholesale & Bulk

2-4 Weeks
  • 50+ units or institutional partnerships
  • Custom flavor profiling & batch scheduling
  • Dedicated account manager & scheduled delivery
Note: Lead times vary by volume and origin selection. Contact our B2B team for exact quotes.

🌙 Seasonal & Holiday Processing Windows

Due to high demand during festive seasons, our artisanal workshop operates extended hours but still honors batch quality. We recommend ordering early to avoid fulfillment delays or limited stock.

Valentine’s Day

Order by Jan 15 for guaranteed delivery. Extended to 7-10 days processing.

Spring & Easter

Order by Mar 20. Processing +3 days due to seasonal collections.

Summer & Gifting

Standard times apply. Climate-controlled shipping included free.

Holiday Season

Order by Nov 15. Processing +5 days. Cut-off for delivery before Dec 24: Dec 18.

Frequently Asked Questions

Can I request expedited processing?
Our 72-hour conching process cannot be rushed without compromising flavor and texture. However, we do offer expedited shipping options that ensure your order arrives in 1-3 business days once processed. Premium flavor integrity remains our priority.
How do you protect chocolate during summer shipping?
All orders ship in insulated, climate-controlled packaging with temperature-monitoring labels. We use expedited carriers during peak heat months and guarantee delivery integrity or full replacement.
What happens if my order is delayed?
We proactively notify you of any supply chain or weather-related delays. If transit exceeds estimated windows, we cover return shipping costs and provide a complimentary bar on your next order.
Do you ship internationally?
Yes. International processing times match domestic, but transit varies by region (typically 5-10 business days). Duties, taxes, and customs clearance are the recipient’s responsibility and are not included in processing time.
Why does it take longer than mass-market chocolate?
We farm, ferment, roast, and craft every batch ourselves. Our small-batch approach ensures peak flavor development, proper crystallization, and hand-finished tempering. Rushing these stages creates inferior texture and muted terroir notes.

Need a Guaranteed Delivery Date?

For events, corporate deadlines, or time-sensitive gifting, our concierge team will reserve a production slot and ship directly on your requested date.

Request Priority Fulfillment