Transparent, structured, and client-first. Here’s exactly how That Is A Q handles requests, issues, and project resolutions.
You submit your request, bug report, or project scope via our portal or email. Within 2 hours, our intake team categorizes it, assigns priority, and matches it with the right specialist.
Our team conducts a rapid assessment, replicates the issue if applicable, and drafts a clear action plan. You’ll receive a timeline, expected outcomes, and any resource requirements.
Work begins immediately. You’ll receive progress updates at key milestones. For complex builds, we provide staging environments, daily standups, or weekly demo sessions.
Once complete, we run internal QA, security checks, and performance audits. The solution is deployed to your environment, and you’ll receive a delivery package with documentation.
Resolution doesn’t end at delivery. We schedule a follow-up within 7 days to ensure everything runs smoothly, gather feedback, and apply any minor optimizations if needed.
Critical issues: 1 hour
Standard requests: 2 hours
Feature inquiries: 4 hours
95% of issues resolved within 72 hours.
Complex builds follow agreed milestones with buffer time.
Dedicated Slack channel, weekly status reports, and direct access to your lead engineer or designer.
Submit your request today and our team will acknowledge it within hours. No bureaucracy, just clear next steps.