How We Use Your Information

1. Information We Collect

To deliver high-quality carpentry contracting services, we collect only the information necessary to plan, execute, and support your project:

• Contact Details: Name, phone number, email address, and property address for project location.
• Project Information: Measurements, photos, design preferences, material choices, and scope-of-work specifications.
• Financial Details: Billing address and payment information processed securely through third-party payment providers (we do not store full credit card numbers).
• Communication Records: Emails, messages, and call logs related to estimates, scheduling, and project updates.
• Technical Data: IP address, browser type, and device information when you visit our website, collected via standard analytics tools.

2. How We Use Your Information

Your data is used strictly to provide, manage, and improve our carpentry services:

• Project Planning & Execution: Creating accurate estimates, drafting blueprints, ordering materials, and scheduling crews.
• Communication: Sending project updates, change orders, invoices, warranty documentation, and maintenance reminders.
• Quality Assurance: Documenting project phases for internal review, warranty claims, and continuous process improvement.
• Legal & Compliance: Meeting licensing, insurance, tax, and local building code requirements.
• Service Improvement: Analyzing aggregate, anonymized data to refine pricing, material sourcing, and client communication workflows.

3. How We Share & Protect Your Data

Data Sharing

We may share your information only when necessary and under strict confidentiality agreements:

• Subcontractors & Suppliers: Licensed carpenters, millwork suppliers, and hardware vendors involved in your project.
• Payment Processors: PCI-compliant services to securely handle deposits, progress payments, and final invoicing.
• Legal Authorities: When required by law, court order, or to protect the rights, property, or safety of TimberCraft Pro and others.

Security Measures

We implement industry-standard safeguards to protect your information:

• Encrypted storage for digital files and client records
• Secure, password-protected project management software
• Regular backups and access controls for employee accounts
• Secure disposal of physical documents after project closure and legal retention periods

4. Your Rights & Choices

You maintain control over your personal information. You may request to:

• Access, review, or update your contact and project details
• Request deletion of non-essential records (subject to legal/accounting retention requirements)
• Opt out of non-essential communications (e.g., seasonal maintenance tips or portfolio features)
• Correct inaccurate information at any time by contacting us directly

Due to licensing, warranty, and tax compliance, certain project records must be retained for up to 7 years. We will clearly identify which data is legally required to be kept.

5. Website & Cookies

Our website uses essential cookies for functionality and analytics cookies to understand how visitors interact with our site. You can manage cookie preferences through your browser settings. We do not use tracking cookies for advertising purposes.

6. Changes to This Policy

We may update this document to reflect changes in our practices, technology, or legal requirements. Material changes will be posted on this page with an updated effective date. For ongoing projects, we will notify clients of any significant changes that affect how their data is handled.

7. Contact Us

If you have questions about your information, wish to exercise your rights, or need clarification on any part of this policy, our team is here to help.