Warranty & Guarantees

Our Promise to You

At TimberCraft Pro, we don't just build to specification—we build to last. Every project we undertake is covered by our industry-leading warranty program, ensuring your investment is protected for years to come. Below you'll find complete details on our coverage, guarantees, claim process, and exclusions.

Warranty Coverage

🛠️ Workmanship Warranty

Comprehensive 5-year coverage on all labor and craftsmanship. Covers structural integrity, joinery, finishes, and installation defects.

Residential & Commercial

🌲 Materials Warranty

Manufacturer-backed coverage on all premium lumber, hardware, and finishes. Typically ranges from 10 years to lifetime depending on product.

Varies by Supplier

🏗️ Structural Guarantee

Lifetime coverage on load-bearing custom builds, frames, and structural components against warping, splitting, or failure under normal use.

Lifetime Coverage

🔄 Transferable Coverage

All warranties are fully transferable to subsequent property owners with proper documentation, adding long-term value to your home or business.

Easy Transfer Process

Unconditional Guarantees

✅

100% Satisfaction Guarantee

If you're not completely satisfied with the finished work, we'll return at no cost to make it right. Period. No arguments, no extra charges.

⏱️

On-Time & On-Budget Pledge

We guarantee project completion within the agreed timeline and budget. If delays occur due to our control, you receive a 5% discount for every week overdue.

✨

Clean Worksight Promise

Every job site is thoroughly cleaned daily. We guarantee your property will be left spotless upon project completion, including debris removal and final detailing.

🔍

Free 6-Month Inspection

Every project includes a complimentary follow-up inspection at 6 months to check settling, seasonal adjustments, and overall condition at no cost.

How to Make a Warranty Claim

Filing a claim is straightforward. Our team responds within 24 hours and resolves issues efficiently.

1

Contact Support

Call our warranty line or email claims@timbercraftpro.com with your project details.

2

Schedule Inspection

A senior carpenter will visit your site within 48 hours to assess the reported issue.

3

Review & Approve

We'll provide a written assessment and proposed resolution for your approval.

4

Resolution

Our team completes repairs or replacements promptly. You handle no out-of-pocket costs.

Exclusions & Limitations

⚠️ Please Note

Normal wear and tear, fading, or weathering of exterior finishes over time
Damage caused by improper maintenance, neglect, or lack of sealing/staining
Unauthorized modifications, repairs, or additions made by third parties
Acts of God: floods, hurricanes, earthquakes, lightning, or extreme weather events
Pest infestation, termite damage, or rodent activity
Projects not completed or approved by TimberCraft Pro licensed contractors

Frequently Asked Questions

When does my warranty period begin? +

Your warranty coverage begins on the official project completion date, documented in your final inspection report and signed off by both parties.

Is the warranty automatically transferred if I sell my home? +

Yes. Simply contact us with the new owner's details and a copy of the property transfer document. We'll issue an updated warranty certificate at no cost.

What if a manufacturer's component fails? +

We handle all manufacturer warranty claims on your behalf. This includes hardware, finishes, glass, or specialized materials. Our team manages the process end-to-end.

Can I extend my warranty coverage? +

Absolutely. We offer optional extended warranty plans ranging from 7 to 10 years for an annual maintenance fee. Contact our support team for current pricing.