Cookies & Tracking Policy

1. Introduction

At VoyageLux Travel & Hospitality ("we," "us," or "our"), your privacy and data security are of utmost importance. This Cookies & Tracking Policy explains how we use cookies, tracking technologies, and similar tools on our website and digital services, and how you can manage your preferences.

This policy works alongside our Privacy Policy and should be read in conjunction with it. By continuing to use our site, you consent to the use of cookies and tracking technologies as described herein, unless you adjust your browser settings or use our consent management tools to restrict or disable them.

2. What Are Cookies & Tracking Technologies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a website. They help us provide a seamless browsing experience, remember your preferences, analyze site performance, and deliver personalized travel recommendations.

Tracking technologies include cookies, web beacons, pixels, local storage, device fingerprinting, and SDKs used to collect information about your online activity, location, and interactions with our digital properties.

3. Types of Cookies We Use

3.1 Essential / Strictly Necessary Cookies

These cookies are required for the website to function properly. They enable core features such as page navigation, secure login, booking sessions, shopping cart functionality, and load balancing. Disabling these may prevent the site from working correctly.

3.2 Performance & Analytics Cookies

These help us understand how visitors interact with our website by collecting anonymous, aggregated data. We use tools like Google Analytics and Adobe Analytics to track page views, bounce rates, traffic sources, and user flow to improve our digital experience.

3.3 Functional Cookies

These remember your preferences such as language selection, region, currency, currency conversion rates, and travel itinerary customizations. They enhance your personalization experience across our booking platform.

3.4 Advertising & Tracking Cookies

These cookies are used to deliver relevant travel promotions, measure campaign effectiveness, and prevent ad frequency. Third-party partners may place these cookies to show you VoyageLux offers on other websites, apps, and social media platforms.

4. Third-Party Cookies & Partners

We work with trusted third-party service providers to enhance your travel planning experience. These may include:

• Booking & Payment Processors: Secure transaction cookies for payment gateways and fraud prevention
• Analytics Providers: Google Analytics, Hotjar, and Adobe Analytics
• Advertising Networks: Meta, Google Ads, and programmatic travel ad partners
• Customer Support Tools: Live chat widgets, ticketing systems, and feedback surveys
• Social Media Platforms: Embedded content sharing and engagement tools

These third parties operate under their own privacy and cookie policies. We do not control their data practices and encourage you to review their respective policies.

5. Managing & Withdrawing Consent

You have full control over your cookie preferences. You can manage, modify, or withdraw consent at any time through:

• Our on-site Cookie Preference Center (accessible via the link in the footer)
• Your web browser settings (Chrome, Safari, Firefox, Edge, etc.)
• Opt-out tools provided by third parties (e.g., Network Advertising Initiative, Digital Advertising Alliance)
• Device-level tracking restrictions (iOS Limit Ad Tracking, Android Ad Personalization)

6. Cookie Lifespan & Data Retention

Cookies may be session-based (deleted when you close your browser) or persistent (remain on your device until expiration or deletion). Persistent cookies typically expire within 30 days to 2 years, depending on their purpose. Analytics and advertising data is retained in accordance with our Data Retention Policy and applicable privacy laws, including GDPR and CCPA.

7. Policy Updates

We may update this Cookies & Tracking Policy periodically to reflect changes in technology, legal requirements, or our business practices. Material changes will be communicated via website notice, email, or cookie consent banner. Continued use of our site after updates constitutes acceptance of the revised terms.

8. Contact Us

If you have questions about our use of cookies, tracking technologies, or wish to exercise your privacy rights, please contact our Data Protection Officer: