Privacy Policy

1. Information We Collect

We collect information to deliver seamless travel experiences and personalized hospitality services. This includes:

• Personal Identifiers: Name, email, phone number, passport/ID details (where required for travel), and mailing address.
• Booking & Travel Data: Destination preferences, travel dates, group size, accessibility needs, dietary restrictions, and special requests.
• Payment Information: Credit/debit card details, billing address, and transaction history. All payments are processed through PCI-DSS compliant third-party gateways.
• Automatically Collected Data: IP address, browser type, device information, operating system, referring URLs, pages visited, and interaction timestamps.
• Communication Records: Email correspondence, chat logs, call recordings (where permitted), and customer service tickets.

2. How We Use Your Information

We use collected data strictly for operational, safety, and enhancement purposes:

• To process bookings, arrange accommodations, flights, transfers, and guided tours.
• To verify identity, age eligibility, and compliance with international travel regulations.
• To communicate itinerary updates, safety alerts, weather advisories, and trip confirmations.
• To personalize travel recommendations and hospitality experiences based on preferences.
• To process payments, issue invoices, and manage refunds or insurance claims.
• To improve website functionality, conduct analytics, and prevent fraud or misuse.

3. Information Sharing

We do not sell or rent your personal information. We only share data when necessary to fulfill your travel arrangements or comply with legal obligations:

• Travel Partners: Airlines, hotels, cruise lines, ground transport providers, and tour operators (only data required for service delivery).
• Payment Processors: Secure third-party processors to handle transactions (we never store full card numbers).
• Legal & Regulatory: Government agencies, customs, immigration, or law enforcement when required by law.
• Business Transfers: In the event of merger, acquisition, or asset sale, data may be transferred as a business asset.

4. Data Security

Protecting your information is a top priority. We implement industry-standard safeguards including:

• End-to-end TLS/SSL encryption for all data in transit.
• AES-256 encryption for sensitive data at rest.
• Strict access controls, role-based permissions, and regular security audits.
• Employee training on data privacy and handling of passenger information.

While we strive to protect your data, no transmission over the internet or electronic storage is 100% secure. You assume responsibility for safeguarding your account credentials.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access, review, and request a copy of your personal data.
• Correct inaccurate or incomplete information.
• Request deletion or restriction of processing.
• Opt-out of marketing communications at any time.
• Port your data to another service provider.
• Lodge a complaint with a relevant data protection authority.

To exercise these rights, contact our Data Protection Officer via the details below. We will respond within 30 days.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember preferences, analyze traffic, and deliver relevant content. You can manage cookie preferences through your browser settings or our on-site consent manager. Disabling essential cookies may affect booking functionality.

7. Children's Privacy

VoyageLux services are not directed to individuals under 16. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected such data, please contact us immediately for prompt removal.

8. Policy Updates

We may update this Privacy Policy to reflect changes in legislation, business practices, or technology. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after updates constitutes acceptance of the revised policy.