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Contact Information
Headquarters
1250 Financial District Blvd, Suite 400
New York, NY 10005
Support Hours
Monday - Friday: 8:00 AM - 8:00 PM EST
Saturday: 9:00 AM - 5:00 PM EST
Regional Offices
London • Toronto • Sydney • Singapore
Security & Fraud Reporting
If you suspect unauthorized access or fraud on your account, do not use this form. Contact our emergency security team immediately at:
📞 1-800-SECURE-1 (724-8731)
Support Resources
Browse Library
Guide
How to Link Your Bank Account
Step-by-step instructions for securely connecting external accounts for transfers and budgeting.
Video
Understanding Your Portfolio Dashboard
Walkthrough of key metrics, allocation charts, and performance tracking tools.
Tool
Retirement Savings Calculator
Interactive tool to project your retirement readiness based on current savings and contributions.
Frequently Asked Questions
Click "Forgot Password" on the login page. You'll receive a secure reset link via email. If you no longer have access to your registered email, please contact support with a government-issued ID for manual verification.
Standard bank transfers typically take 1-3 business days. Wire transfers are processed within 24 hours. Cryptocurrency withdrawals may take up to 48 hours depending on network congestion.
Professional and Elite clients can schedule direct calls via the "Message Center" in your dashboard. Starter plan users can upgrade or book a one-time consultation through our scheduling tool.
Yes. WealthGuard uses 256-bit AES encryption for data at rest and TLS 1.3 for data in transit. We are SOC 2 Type II certified and undergo annual third-party security audits. Your data is never sold or shared.