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✦ FAQ

Frequently Asked Questions

What is the average response time for support tickets?

Standard tickets are typically resolved within 2-4 business hours. High-priority and Enterprise tickets receive immediate attention with dedicated engineer assignment.

Can I request a refund if I'm unsatisfied?

Yes. We offer a 30-day money-back guarantee on all paid plans. If Webui isn't the right fit, contact our billing team for a full refund.

How do I update my payment method?

Navigate to Settings → Billing → Payment Methods. You can add, remove, or set a default card securely without contacting support.

Is there a downtime policy for updates?

Webui is designed for zero-downtime deployments. Maintenance windows are scheduled during off-peak hours and communicated 72 hours in advance via email and status page.

Do you offer onboarding for enterprise teams?

Absolutely. Enterprise plans include dedicated onboarding sessions, custom workflow configuration, and direct Slack integration with our engineering team.