How can we help you?

Critical issues (site down, security breach, data loss) are prioritized and typically resolved within 1-2 hours for Professional and Enterprise plans. Standard tickets are responded to within 4-8 business hours.

Yes! You can change your plan anytime from your dashboard. Upgrades take effect immediately, while downgrades apply at the next billing cycle. No hidden fees or penalties.

Absolutely. Our Professional and Enterprise plans fully support WordPress Multisite networks. We manage network-wide updates, security, backups, and performance optimization across all subsites.

All updates are tested in a staging environment first. If an issue is detected, we automatically roll back to the last stable state and notify you. You'll never experience unexpected downtime from our maintenance processes.

Backups are encrypted using AES-256 and stored in geographically distributed, off-site data centers. Enterprise clients can configure custom backup destinations including S3, Azure, or Google Cloud Storage.