Account & Profile
Manage your account settings, profile information, and security preferences.
12 articles →Billing & Subscriptions
Manage your subscription plan, payment methods, and billing history.
8 articles →Reading & Content
Learn about bookmarks, offline reading, content preferences, and more.
15 articles →Notifications & Alerts
Configure email newsletters, push notifications, and breaking news alerts.
9 articles →Apps & Devices
Help with our mobile apps, tablet experience, and device compatibility.
7 articles →API & Developer
Documentation and guides for developers integrating with Aevum News API.
11 articles →Frequently Asked Questions
View all →Getting Started
How do I create an Aevum News account?
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Click the "Sign Up" button in the top-right corner of our website or mobile app. You can register using your email address or sign up with Google or Apple. After verification, you'll have full access to our free tier content and can upgrade to Premium anytime. View full guide →
What's the difference between Free and Premium?
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Free subscribers get access to daily top stories and basic features. Premium ($9.99/month or $79.99/year) unlocks unlimited articles, ad-free reading, offline access, exclusive deep-dive reports, and priority customer support. All subscribers receive our curated morning briefing newsletter. Compare plans →
How do I change my email newsletter preferences?
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Navigate to Settings → Notifications → Email Preferences in your account dashboard. You can choose which newsletters to receive (Morning Brief, Evening Recap, Breaking Alerts, Weekly Digest), set your preferred delivery time, and select topic categories you'd like to focus on. Manage preferences →
Billing & Subscriptions
How do I cancel or downgrade my subscription?
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Go to Settings → Subscription → Manage Plan. Select "Cancel Subscription" or "Downgrade to Free." Your Premium access will continue until the end of your current billing period. No partial refunds are provided for the remaining period. You can reactivate anytime. Subscription management →
I was charged twice — how do I get a refund?
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If you've been charged twice due to a system error, we'll process a full refund within 3-5 business days. Please submit a support ticket through the form below or email billing@aevumnews.com with your account email, transaction IDs, and a screenshot of your charge statement. Contact billing support →
Do you offer student or educational discounts?
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Yes! We offer a 50% discount for verified students and educators. Sign up with your .edu email address or upload a valid student ID through our verification portal. The discount applies to both monthly and annual Premium plans. Verification typically takes 1-2 business days. Apply for discount →
Technical Issues
The app keeps crashing on my device — what should I do?
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First, try these steps: 1) Ensure you're running the latest version from your app store. 2) Clear the app cache in your device settings. 3) Restart your device. 4) Reinstall the app if the issue persists. If none of these work, please contact our support team with your device model, OS version, and a description of when the crash occurs. Report a bug →
How do I access the Aevum News API?
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Developer API access is available for Premium subscribers and enterprise partners. Visit our Developer Portal to request an API key. We provide REST endpoints for article retrieval, category browsing, and real-time event streaming. Rate limits vary by plan: Free tier (100 req/day), Premium (10,000 req/day), Enterprise (unlimited with SLA). View API documentation →
System Status
Full Status Page →
Website
Operational — 99.99% uptime
Mobile Apps
Operational — iOS & Android
API Services
Operational — All endpoints
Email Delivery
Operational — Newsletters
Push Notifications
Operational — All channels
Payment Processing
Operational — Stripe