Billing & Refund Policy

Overview

Welcome to BrightMinds Tutoring’s Billing & Refund Policy. This policy outlines how we handle payments, subscriptions, refunds, and cancellations. We are committed to maintaining complete transparency and ensuring a stress-free financial experience for students, parents, and guardians.

By using our services or purchasing a subscription, you agree to the terms outlined below. If you have any questions before proceeding, please reach out to our support team.

Billing & Payment Methods

We accept the following secure payment methods for all tutoring plans and single-session purchases:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover
• Digital Wallets: Apple Pay, Google Pay
• PayPal & Venmo
• Bank Transfers (for institutional/homeschool group accounts)

Invoices and receipts are automatically emailed to the account holder after each successful transaction. You can also view and download past invoices from your Account Dashboard under "Billing History."

Subscriptions & Auto-Renewals

Monthly subscription plans (Standard & Premium) are billed on a recurring basis. Key details include:

• Billing Cycle: Charges occur on the same day each month your subscription was activated.
• Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless canceled.
• Prorated Adjustments: Upgrading or downgrading your plan mid-cycle will result in a prorated charge or credit applied to your next invoice.
• Failed Payments: If a payment fails, you will receive email notifications. Access to upcoming sessions may be temporarily paused until payment is resolved.

You can manage your subscription settings, update payment methods, or opt out of auto-renewal at any time from your account settings.

Refund Policy

We want you to be completely satisfied with your tutoring experience. Our refund policy is designed to be fair and flexible:

• First Session Guarantee: If you are not completely satisfied with your first paid tutoring session, you are eligible for a full refund within 48 hours. Free trial sessions are non-refundable (as they cost nothing).
• Monthly Plans: Unused sessions from canceled monthly plans will be refunded on a prorated basis, calculated at the per-session rate of your plan.
• Test Prep & Package Purchases: Bundled packages are eligible for refunds only if less than 25% of the purchased sessions have been completed. After that threshold, refunds are issued for remaining unused sessions at 80% of the package per-session rate.
• Processing Time: Refunds are typically processed within 5–7 business days. Depending on your bank or payment provider, it may take an additional 3–5 business days for funds to appear.

Cancellations & Rescheduling

To respect our tutors’ time and maintain schedule availability, please adhere to the following policies:

• Rescheduling: Sessions can be rescheduled free of charge up to 24 hours before the scheduled start time. This can be done instantly via the dashboard or by contacting support.
• Late Cancellations: Cancellations made less than 24 hours before a session will be charged at 50% of the session fee. Repeated late cancellations may result in temporary suspension of booking privileges.
• No-Shows: Failure to attend a scheduled session without prior notice will result in a full session charge. One complimentary courtesy no-show credit is provided per calendar year.
• Subscription Cancellation: You may cancel your monthly subscription at any time. Cancellation takes effect at the end of the current billing cycle. No early termination fees apply.

Billing Disputes & Chargebacks

If you believe you have been charged incorrectly or have a dispute regarding your account, please contact us directly before filing a chargeback with your bank or payment provider. We resolve 98% of billing inquiries within 24 hours.

Filing a chargeback without prior contact may result in temporary suspension of your account pending investigation. We are committed to working with you to find a fair and prompt resolution.

Contact Billing Support

Have questions about your invoice, need to update your payment method, or require assistance with a refund? Our dedicated billing team is here to help.

Policy Updates

BrightMinds Tutoring reserves the right to update this Billing & Refund Policy at any time to reflect changes in services, pricing, or legal requirements. When updates are made, the "Last Updated" date at the top of this page will be revised. Continued use of our services after policy updates constitutes acceptance of the new terms. We encourage you to review this page periodically.

Thank you for choosing BrightMinds Tutoring. We’re honored to support your academic journey with transparency, integrity, and excellence.