02. Information We Collect

At CloudNexus, we are committed to transparency. We only collect information that is necessary to provide, secure, and improve our cloud infrastructure, hosting, and enterprise services. Below is a comprehensive breakdown of the data we collect, how it is used, and why it is required.

👤 1. Account & Registration Data

When you create a CloudNexus account or sign up for our platform, we collect basic identification and contact information to establish your identity and secure your workspace.

Full name or business entity name
Professional email address
Organization name and job title
Phone number for account verification and security alerts
Tax identification or billing address (if applicable)

                        Why we collect it:
                        Required for account provisioning, compliance verification, secure authentication, and personalized billing. We verify business emails to maintain platform integrity and prevent abuse. 
                    

📊 2. Usage & Log Data

As you interact with our dashboard, APIs, and infrastructure, we automatically record operational data to maintain system stability, optimize performance, and detect anomalies.

Dashboard navigation patterns and feature interactions
API call volumes, response times, and endpoint usage
Compute, storage, and bandwidth consumption metrics
Deployment logs, error reports, and crash diagnostics
Session duration, frequency, and access timestamps

This data is aggregated and anonymized where possible. Individual usage metrics are strictly accessible only to you and CloudNexus engineering teams for troubleshooting purposes.

💻 3. Technical & Device Information

To ensure compatibility, security, and seamless access to our management console, we collect technical details about the devices and networks you use to connect to CloudNexus.

IP address (used for security, rate-limiting, and regional compliance)
Browser type, version, and operating system
Hardware identifiers and device fingerprinting (for fraud prevention)
Network connection details and TLS/SSL handshake data
Time zone and language preferences

                        Security Note:
                        IP addresses are temporarily logged for threat detection and DDoS mitigation. They are retained for 90 days unless required longer for legal or security investigations. 
                    

💳 4. Payment & Billing Information

We do not store raw credit card numbers on our servers. All payment processing is handled by PCI-DSS compliant third-party providers (Stripe, Adyen).

Billing email and invoicing address
Transaction history, invoice records, and payment status
Last four digits of payment methods for identification
Tax compliance documents and VAT numbers
Subscription tier, usage thresholds, and renewal dates

Payment data is encrypted in transit and at rest. We retain billing records for 7 years to comply with financial and tax regulations.

📩 5. Communications & Support Data

When you contact our support team, submit feature requests, or participate in developer forums, we store the content of those interactions to provide timely and accurate assistance.

Support tickets, email correspondence, and live chat transcripts
Uploaded logs, screenshots, or diagnostic files
Feedback surveys and product usage insights
Community forum posts and public profile information

Support conversations may be reviewed by trained specialists to improve documentation and platform reliability. Sensitive credentials should never be shared in support channels.

🍪 6. Cookies & Tracking Technologies

We use essential cookies to maintain session state, enforce security policies, and remember your dashboard preferences. Analytics cookies are optional and can be disabled via your browser settings.

Authentication cookies: Maintain secure login sessions and enforce MFA
Preference cookies: Store timezone, theme, and regional settings
Performance cookies: Monitor site speed and error rates
Marketing cookies: Used only for product update notifications and webinar registrations

We do not sell personal data. Third-party tracking is limited to essential infrastructure monitoring and is fully disclosed in our Cookie Policy.

🔗 7. Third-Party & External Sources

In limited circumstances, we may receive data from trusted partners to enhance security and compliance:

Identity verification services for enterprise onboarding
Threat intelligence feeds for network protection
Public records for tax and legal compliance
Referral sources and affiliate tracking (non-personal)

                        Your Control:
                        You may update, export, or delete your personal information at any time through the Account Settings panel or by contacting privacy@cloudnexus.io. 
                    