Privacy Policy

1. Introduction

CloudNexus ("we", "our", or "us") operates the cloud infrastructure, hosting, and managed services platform available at cloudnexus.io. This Privacy Policy describes how we collect, use, process, and protect your personal information when you access our website, use our services, or interact with our support channels.

By using CloudNexus, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect information to provide, maintain, and improve our cloud infrastructure services. This includes:

• Account Information: Name, email address, phone number, billing address, and payment details required for account registration and subscription management.
• Usage & Technical Data: IP addresses, device identifiers, browser type, operating system, server logs, API usage metrics, bandwidth consumption, and service performance data.
• Infrastructure Data: Configuration settings, deployed applications, network traffic patterns, and backup metadata associated with your hosted environment.
• Communication Records: Support tickets, email correspondence, chat transcripts, and feedback provided to our technical teams.

3. How We Use Your Information

We use the collected information to:

• Provision, manage, and secure your cloud hosting and infrastructure environments
• Process payments, issue invoices, and maintain billing records
• Monitor system performance, detect anomalies, and prevent unauthorized access or service disruption
• Provide technical support, respond to inquiries, and communicate service updates
• Comply with legal obligations, enforce our Terms of Service, and maintain platform integrity
• Analyze usage trends to improve service reliability, scalability, and user experience

4. Information Sharing & Disclosure

We do not sell your personal information. We may share data only in the following circumstances:

• Service Providers: Third-party vendors who assist with payment processing, email delivery, analytics, and cloud infrastructure operations, bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority, or to protect the rights, property, or safety of CloudNexus and our users.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, where user data may be transferred as part of the transaction.

5. Data Security & Retention

We implement industry-standard technical and organizational measures to protect your data, including AES-256 encryption at rest, TLS 1.3 in transit, network segmentation, role-based access controls, and continuous intrusion monitoring.

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type but generally align with standard industry practices (typically 2-7 years for billing and usage records).

6. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Restrict or object to certain processing activities
• Request data portability in a structured, machine-readable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, contact our Data Protection Officer at privacy@cloudnexus.io. We will respond within 30 days.

7. Cookies & Tracking Technologies

Our website and customer portal use essential cookies for authentication, session management, and security. We may also use analytics cookies to understand platform usage and improve service delivery. You can manage cookie preferences through your browser settings or our consent banner. Disabling essential cookies may limit functionality.

8. Third-Party Services

Our platform may integrate with third-party tools, APIs, or marketplaces. Data shared with these services is governed by their respective privacy policies. We encourage you to review them before enabling integrations.

9. International Data Transfers

CloudNexus operates globally. Your data may be processed in countries outside your residence, including the United States and European Economic Area. Where applicable, we rely on Standard Contractual Clauses, adequacy decisions, or other lawful mechanisms to ensure adequate protection of transferred data.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from minors. If we learn such data has been collected, we will take steps to delete it promptly.

11. Policy Updates

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via email, in-portal notification, or prominent website notice. Continued use of our services after such updates constitutes acceptance.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please reach out: