1. Introduction
CloudNexus ("we", "our", or "us") respects your privacy and is committed to transparency regarding the data collection technologies we use on our websites, customer dashboards, and related services (collectively, the "Platform"). This Cookies & Tracking Policy explains what cookies and tracking technologies are, how we use them, how you can manage them, and your rights regarding these technologies.
This policy works alongside our Privacy Policy and Terms of Service. By continuing to use the Platform, you consent to the use of cookies and tracking technologies as described herein.
2. What Are Cookies & Tracking Technologies?
Cookies are small text files stored on your device when you visit a website. Tracking technologies include similar methods such as web beacons, pixels, SDKs, and local storage. These technologies help us recognize your device, remember your preferences, analyze how our Platform is used, and deliver personalized content.
💡 Note: Disabling certain cookies may affect your ability to use specific features of the CloudNexus Platform, including dashboard access, session persistence, and security protections.
3. How We Use Cookies & Tracking
We categorize our use of tracking technologies into the following types:
3.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function properly. They enable core features such as user authentication, session management, security verification, and load balancing. You cannot opt out of these cookies through our interface, and they are set only in response to actions you take, such as logging into your CloudNexus account or configuring regional data center preferences.
3.2 Performance & Analytics Cookies
We use analytics cookies to understand how users interact with our Platform, monitor server performance, track error rates, and optimize infrastructure delivery. These cookies collect anonymized or aggregated data, such as pages visited, time spent on pages, error messages, and browser/device types. This data helps us maintain 99.999% uptime SLAs and improve developer experience.
3.3 Functional Cookies
Functional cookies allow the Platform to remember choices you make (e.g., selected region, dashboard theme, notification preferences, or saved API key aliases) and provide enhanced, personalized features. These may be set by us or by third-party providers whose services we have added to our pages.
3.4 Advertising & Targeting Cookies
CloudNexus does not use cookies for third-party behavioral advertising or cross-site tracking. We may use first-party pixels to measure the effectiveness of our educational content, documentation, and promotional campaigns, but this data is never sold or shared with ad networks.
4. Third-Party Cookies & Services
We partner with trusted third-party providers to deliver specific functionalities. These providers may set their own cookies or use tracking technologies in accordance with their own privacy policies:
| Provider | Purpose | Data Collected | Policy Link |
|---|---|---|---|
| Cloudflare | CDN & DDoS Protection | IP address, request headers, cache status | cloudflare.com/privacy |
| PostHog / Plausible | Product Analytics | Page views, session duration, click events | posthog.com/privacy |
| Stripe | Payment Processing | Transaction metadata, billing region | stripe.com/privacy |
| Intercom | Customer Support | Support ticket interactions, email (hashed) | intercom.com/privacy |
CloudNexus does not control the cookies set by these third parties. Please review their respective privacy and cookie policies for detailed information.
5. Managing Your Cookie Preferences
You have full control over how tracking technologies are used on your device. You can manage or disable cookies through the following methods:
- Cookie Preference Center: Visit CloudNexus Cookie Manager to toggle non-essential cookies on or off at any time.
- Browser Settings: Most web browsers allow you to control cookies through their settings. You can usually find these options in the "Privacy" or "Security" sections of your browser's menu.
- Opt-Out Links: You may opt out of analytics tracking by visiting networkadvertising.org or using browser extensions like Privacy Badger or uBlock Origin.
Please note that disabling strictly necessary cookies may prevent you from accessing certain parts of the Platform, including account authentication, dashboard loading, and API key management.
6. Updates to This Policy
We may update this Cookies & Tracking Policy from time to time to reflect changes in technology, regulatory requirements, or business practices. When we make material changes, we will notify you via email, Platform announcement, or by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
7. Contact Us
If you have questions about this Cookies & Tracking Policy, our data practices, or wish to exercise your privacy rights, please contact our Data Protection team:
- Email: privacy@cloudnexus.io
- Address: CloudNexus Inc., 100 Innovation Drive, Suite 400, San Francisco, CA 94107, USA
- Support Portal: cloudnexus.io/support/privacy
For urgent data protection inquiries under GDPR or CCPA, please include "DPO Request" in the subject line.