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⚑ Support Response Times

Starter Plan
~4 hours
Professional
~1 hour
Enterprise
~15 min

🌍 Our Offices

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Our World Network

Offices and data centers spread across three continents to serve you better.

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Frequently Asked Questions

Quick answers to common questions. Can't find what you need? Send us a message above.

What is your uptime guarantee?

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CloudNexus provides a 99.999% uptime SLA for all plans. If we fail to meet this guarantee, you'll receive service credits. Our enterprise customers can also negotiate custom SLA terms.

Do you offer a free trial?

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Yes! All new accounts receive $200 in free credits that last for 60 days. No credit card is required to get started. You can explore the entire platform risk-free.

How do I migrate from another provider?

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We offer free migration assistance for all plans. Our migration team can help transfer your workloads, databases, and storage with zero downtime. Contact us for a personalized migration plan.

What compliance certifications do you have?

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CloudNexus is SOC 2 Type II, ISO 27001, HIPAA, GDPR, and PCI DSS compliant. Enterprise customers can also access FedRAMP and HITRUST certifications upon request.

Can I upgrade or downgrade my plan?

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Absolutely! You can change your plan at any time from your dashboard. Changes take effect immediately with prorated billing. Downgrades apply at the next billing cycle.

Do you have an API?

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Yes, we provide comprehensive REST and GraphQL APIs for managing all resources. SDKs are available for Python, Go, Node.js, Java, and more. Full documentation is available in our developer portal.

πŸ’¬ CloudNexus Support
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Hey there! πŸ‘‹ Welcome to CloudNexus. How can I help you today?
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