Contact & Privacy

1. Information We Collect

CloudNexus collects information you provide directly, such as account registration details, billing information, and support communications. We also automatically collect technical data including IP addresses, device identifiers, usage logs, and performance metrics necessary to maintain our infrastructure and prevent abuse.

2. How We Use Your Data

Your information is used to provide, operate, and improve our hosting and cloud services. This includes provisioning resources, processing payments, delivering technical support, sending service notifications, and conducting security audits. We never sell personal data to third parties.

3. Data Sharing & Disclosure

We may share data with:

• Service Providers: Trusted partners who assist in payment processing, analytics, and email delivery.
• Legal Requirements: When required by law, subpoena, or to protect the rights and safety of our users.
• Business Transfers: In connection with mergers, acquisitions, or asset sales, with notice to affected users.

4. Security & Retention

We implement industry-standard encryption (AES-256 at rest, TLS 1.3 in transit), network segmentation, and regular penetration testing. Data is retained only as long as necessary to fulfill service obligations, resolve disputes, and comply with legal retention requirements. Account deletion requests trigger automated purging within 30 days.

5. Your Rights & Choices

Depending on your jurisdiction (including GDPR and CCPA), you have the right to access, correct, delete, or export your personal data. You may opt out of marketing communications at any time via email preferences or our dashboard settings. Data controllers can request API-level exports via the Privacy Portal.

6. Cookies & Tracking

Our website uses essential cookies for session management and authentication. Analytics cookies help us understand traffic patterns and improve performance. You can manage preferences through your browser settings or by contacting our privacy team.

7. Policy Updates

We may update this policy to reflect changes in our practices or regulatory requirements. Material changes will be communicated via dashboard notifications or email 30 days before implementation. Continued use of our services constitutes acceptance of updated terms.

8. Contact Us

For privacy-related inquiries, data subject requests, or security reports, please contact our Data Protection Officer at privacy@cloudnexus.io or write to us at the headquarters address listed above. We respond to all legitimate requests within 30 days.