Frequently Asked Questions

Sign up with your email or SSO provider. Once verified, navigate to the Cloud Console, select your preferred region and OS template, configure resources, and click "Deploy". Your instance will be ready in under 60 seconds with SSH keys pre-configured.

Absolutely. We provide migration tools for AWS, GCP, Azure, and traditional VPS environments. Our one-click importer handles databases, storage buckets, and configurations. Enterprise plans include dedicated migration engineers for zero-downtime transitions.

We use a transparent pay-as-you-go model. You're billed monthly based on actual resource usage. There are no hidden fees. Bandwidth, backups, and SSL certificates are included in most tiers. View real-time usage and cost projections in your billing dashboard.

Yes. Upgrades take effect immediately with prorated billing. Downgrades apply at the start of your next billing cycle to avoid service interruption. You can also manually scale individual resources (CPU, RAM, storage) without changing tiers.

We offer a 14-day money-back guarantee for new accounts. After that, billing is monthly with no long-term contracts. You can cancel anytime via the console. Remaining unused credits will be refunded proportionally.

It guarantees less than 26 seconds of downtime per year across our infrastructure. This covers planned maintenance (always announced 72h in advance) and unexpected outages. If we miss this target, Enterprise customers receive automatic service credits.

Yes. All instances support custom domains with automatic DNS propagation. We provide free Let's Encrypt SSL certificates with auto-renewal. Bring Your Own Certificate (BYOC) is supported for organizations with strict compliance requirements.

We currently operate 50+ data centers across North America, Europe, Asia-Pacific, and South America. New regions are added quarterly. You can deploy multi-region architectures with automatic failover and data replication.

Yes. All data is encrypted using AES-256 at rest and TLS 1.3 in transit. We support customer-managed encryption keys (CMEK) for sensitive workloads. Infrastructure is physically secured with 24/7 monitoring and biometric access controls.

CloudNexus is SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant. We also support PCI-DSS workloads with isolated environments. Audit logs and compliance reports are available on-demand in the admin portal.

Our network-level DDoS mitigation operates at the edge, filtering malicious traffic before it reaches your instances. It's included free with all plans. Advanced WAF rules, rate limiting, and AI-driven threat detection are available in the Professional and Enterprise tiers.

All customers get access to our documentation, community forum, and ticket system. Professional plans include priority email support. Enterprise customers receive 24/7 phone/chat support, dedicated technical account managers, and guaranteed response times (under 1 hour for critical issues).

Yes. We offer a comprehensive REST API, GraphQL endpoints, and official SDKs for Python, Go, Node.js, and Terraform. Our CLI tool (`cloudnex`) allows full infrastructure management from the terminal. Rate limits are generous and scale with your tier.