Frequently Asked Questions

You can request a quote by filling out our contact form or emailing sales@cupsource.com. Please include the product type, quantity, custom printing requirements, and your delivery timeline.

Our MOQs vary by product:

• Standard stock items: 1,000 units
• Custom printed items: 5,000 units
• Eco-friendly specialty lines: 2,500 units

We offer flexible tiers for startups and small businesses. Contact us to discuss your specific needs.

Yes! We offer a free sample kit for qualified businesses. You can request a sample kit via our website. Samples are shipped within 2-3 business days. Custom printed proofs are also available for a small fee.

Most of our paper cups are microwave-safe for up to 2 minutes on high. However, we recommend removing the lid before microwaving. Please check the specific product datasheet for safety instructions, as plastic and PET cups are generally not microwave-safe.

Absolutely. Sustainability is a core value at Cup Source. We offer:

• 100% Biodegradable paper cups (PE-free lining)
• PLA-lined compostable cups
• Bamboo fiber bowls and plates
• Sugar cane bagasse containers

All eco-products come with relevant certification documentation.

We stock standard sizes ranging from 4oz (45ml) to 24oz (710ml). The most popular sizes are 8oz, 12oz, and 16oz. Custom sizes can be manufactured for large volume orders.

Standard shipping takes 5-7 business days for domestic orders. We also offer:

• Express Shipping: 2-3 business days
• Next-Day Delivery: Available for urgent orders (surcharge applies)

International shipping times vary by destination, typically 10-15 business days.

Yes, we ship to over 40 countries worldwide. International orders are handled via our global logistics partners. Duties, taxes, and customs fees are the responsibility of the recipient unless DDP (Delivered Duty Paid) terms are requested at checkout.

We offer free standard shipping on orders over $500. For custom quote orders, shipping costs are calculated based on weight, volume, and destination. Volume discounts on shipping are available for recurring wholesale accounts.

We provide several branding options:

• Full-color digital printing (up to 4 colors)
• Flexographic printing (for large runs, 1-2 colors)
• Screen printing (vibrant spot colors)
• Stickers and decals

We can help you choose the best method based on your budget and quantity.

Custom printed orders typically require 10-14 business days for production. This includes plate creation, proofing, and manufacturing. We recommend ordering at least 3-4 weeks in advance of your event or launch date.

For the best results, please provide vector files in .AI, .EPS, or .PDF format with outlined fonts. We also accept high-resolution .PNG or .JPG files (300 DPI minimum). Our design team can assist with file preparation if needed.

We accept returns of unopened, undamaged stock items within 30 days of delivery. Custom printed orders are final sale due to the made-to-order nature of the product. If you receive damaged goods, please contact our support team within 48 hours with photos for a full replacement.

Our support team is available Mon-Fri, 9am-6pm EST. You can reach us via:

• Email: support@cupsource.com
• Phone: 1-800-CUP-SOUR
• Live Chat: Available on our website during business hours