Implementation Guide

1. Overview & Prerequisites

Welcome to the Cup Source implementation guide. This document outlines the standardized workflow for onboarding new B2B clients, configuring custom artwork, setting up automated reordering, and ensuring compliance with our sustainability and quality standards.

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Before you begin: Ensure you have a registered Partner Portal account, valid business tax ID, and high-resolution brand assets (vector format preferred).

Partner Portal access credentials
Brand guidelines (logo, color codes, typography)
Estimated monthly volume & SKU preferences
Designated receiving contact & dock requirements

2. Account & Brand Setup

Verify Business Profile

Log into the Partner Portal and complete the KYC verification. Submit your EIN/ VAT number, billing address, and payment method. Approval typically takes 1–2 business days.

Upload Brand Assets

Navigate to Settings > Brand Assets. Upload your primary logo and secondary marks. Accepted formats: .AI, .EPS, .SVG, .PDF. Raster files must be ≥300 DPI at print size.

Recommended Color Profiles: Pantone Solid Coated / Uncoated CMYK: C0 M20 Y65 K10 (Standard Cup Orange) Hex: #E07B39 (Digital/Preview only)

3. Product Specs & Customization

Cup Source supports full-wrap, partial-wrap, and rim-print configurations. All custom jobs require a digital proof approval before production begins.

Parameter	Standard	Premium	Limitations
Print Area	3.2" x 2.8"	Full 360° wrap	Safety margin: 3mm
Ink Type	Soy-based CMYK	Water-based + Spot	No metallic inks on compostable stock
MOQ	5,000 units	2,500 units	Per SKU / size / print
Lead Time	10–12 days	7–9 days	+3 days for rush shipping

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File Preparation: Convert all text to outlines. Embed fonts. Ensure bleed extends 0.125" beyond trim. Submit as PDF/X-1a.

4. Ordering & Reorder Logic

Initial Order Placement

Select SKUs, specify quantities, and attach approved artwork. Choose payment terms (Net 15, Net 30, or upfront). Submit for automated credit review.

Automated Reordering Setup

Enable the Smart Reorder Engine in your dashboard. Set minimum stock thresholds, preferred delivery cadence, and buffer percentages. The system will auto-generate purchase orders when inventory hits your defined trigger.

// Reorder Config (Dashboard API) { "sku": "CS-PAP-12OZ-WHT", "min_threshold": 500, "reorder_qty": 2000, "buffer_pct": 15, "cadence": "biweekly" }

5. Sustainability & Compliance

All Cup Source products meet international food-safety and environmental standards. Documentation is available in the Compliance Vault.

FSC Certified: Paper fiber sourced from responsibly managed forests
Compostable: Meets ASTM D6400 & EN 13432 standards (industrial)
Food Contact: FDA 21 CFR compliant, BPA-free coatings
Carbon Tracking: Each shipment includes a verified carbon offset receipt

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Download certificates, SDS sheets, and recycling guidelines from Portal > Compliance Vault.

6. Logistics & Tracking

Shipments are consolidated per region to reduce transit emissions. All orders include real-time tracking via the dashboard or API webhook.

Zone	Standard Transit	Rush Option	Tracking
Domestic (US/CA)	3–5 business days	1–2 days	Carrier + Portal
EU/UK	5–8 business days	2–4 days	Carrier + Portal
Asia-Pacific	7–12 business days	3–5 days	Carrier + Portal

Upon delivery, scan the pallet QR code to confirm receipt and trigger your reorder buffer calculation automatically.

7. FAQ & Support

How do I request a physical sample?

Navigate to Products > Request Sample. Select up to 5 SKUs. Samples ship free within 48 hours and include a swatch card with material specs.

Can I change artwork mid-run?

Artwork changes are accepted only before the "Pre-Press Approval" stage. Post-approval changes require a new setup fee and may extend lead time by 3–5 days.

What if I receive damaged stock?

Report within 72 hours via Support > Damage Claim. Include photos, packing slip, and affected SKU/qty. Replacements ship at no cost within 5 business days.

Do you offer API integration for ERP systems?

Yes. Our REST API supports order sync, inventory polling, and shipment webhooks. Full documentation and sandbox credentials are available in the Partner Portal under Developers.

Implementation Complete?

Verify your setup, place your first order, or schedule a 1:1 onboarding call with our supply chain specialists.

Go to Dashboard