Thank you for choosing Cup Source as your wholesale beverage packaging partner. This document outlines our official order submission, acceptance criteria, payment terms, and quality assurance guidelines. All purchases are subject to the terms outlined below.
1. Order Submission Process
Orders may be placed through the following verified channels:
- Online B2B Portal: Real-time inventory checks, instant quote generation, and automated PO tracking.
- Dedicated Account Manager: For volume contracts, custom branding, or negotiated tiered pricing.
- Procurement Integration: EDI/API connectivity available for enterprise clients (setup required).
All submissions must include a valid Purchase Order (PO) number, complete shipping address, requested delivery window, and authorized billing contact. Incomplete submissions may be delayed or returned for clarification.
2. Order Acceptance Criteria
Cup Source reserves the right to accept, modify, or decline any order based on the following criteria:
- Inventory Availability: Stock levels are updated hourly. Orders exceeding available inventory will be backordered or split per client preference.
- Payment Terms Verification: New accounts require credit approval or upfront payment. Existing accounts must be in good standing.
- Custom Production Constraints: Printed or modified items require a 7–10 business day lead time and digital artwork approval.
- Regulatory Compliance: All items must meet FDA/food-safety standards for the destination region. Restricted materials will be substituted or declined.
3. Pricing, Payment & Invoicing
| Account Type | Payment Terms | Accepted Methods |
|---|---|---|
| Standard B2B | Net 30 | ACH, Wire, Corporate Card |
| New / Unverified | Net 0 (Prepaid) | Credit Card, PayPal, Wire |
| Enterprise / Contract | Net 45 / Custom | EDI, ACH, Letters of Credit |
Invoices are generated upon shipment. Late payments accrue 1.5% monthly interest or the maximum allowed by law, whichever is less. Disputes must be submitted within 14 days of invoice date.
4. Shipping & Delivery Terms
Shipping costs and delivery windows are calculated at checkout based on weight, dimensions, and destination. Cup Source uses contract carriers for reliable transit.
- Standard Ground: 3–5 business days (contiguous US)
- Expedited / Priority: 1–2 business days (additional surcharge applies)
- Freight / Pallet: Scheduled delivery for orders exceeding 2,000 lbs. Liftgate and inside delivery available upon request.
Risk of loss transfers to the buyer upon carrier pickup. Signature confirmation is required for high-value or custom orders. Customers must inspect shipments within 48 hours of delivery and report damages or discrepancies to our logistics team.
5. Order Modifications & Cancellations
Changes to quantity, SKU selection, or shipping method are subject to restock fees if processing has begun. Refunds for eligible cancellations are issued to the original payment method within 5–7 business days.
6. Quality Assurance & Acceptance Window
Cup Source maintains ISO 9001 certified manufacturing standards. All batches undergo random sampling for print alignment, structural integrity, and material consistency.
Customers have 7 calendar days from delivery to inspect goods and submit a Quality Acceptance Report (QAR). Items accepted beyond this window are deemed compliant. Defective or non-conforming goods must be documented with photos and batch numbers for replacement or credit processing.
7. Limitation of Liability & Force Majeure
Cup Source's liability is limited to the purchase price of the affected goods. We are not responsible for indirect, incidental, or consequential damages. Supply chain disruptions, carrier delays, natural disasters, or regulatory changes qualify as force majeure events and will be communicated promptly with alternative solutions.