Returns & Refunds Policy

At Cup Source, we strive to ensure complete satisfaction with every order. If you have any concerns about your purchase, our returns and refunds process is designed to be straightforward and hassle-free.

Eligibility for Returns

Standard wholesale orders are eligible for returns under the following conditions:

• Request must be initiated within 30 days of the delivery date.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase or order confirmation number is required.

How to Initiate a Return

To start a return, please email our dedicated returns team with the following information:

• Your order number
• Item(s) being returned and quantity
• Brief description or reason for the return
• Photos of the product/packaging (if applicable)

Once received, our team will review your request and issue a Return Merchandise Authorization (RMA) number along with shipping instructions within 24–48 business hours.

Refund Process & Timeline

Refunds are processed once the returned items have been received and inspected. The timeline is as follows:

• Inspection: 1–3 business days after receipt.
• Processing: 5–7 business days after approval.
• Method: Refunds are issued to the original payment method used at checkout.

Please allow additional time depending on your bank or payment processor’s policies. You will receive an email confirmation once your refund has been successfully issued.

Damaged or Defective Items

If your order arrives damaged, defective, or with incorrect items, please report it within 48 hours of delivery. We will provide a prepaid return label and offer either a full replacement or a complete refund at your preference. No restocking fees apply for manufacturing defects.

Non-Returnable Items

The following items cannot be returned or refunded:

• Custom-printed or private-label products (unless defective)
• Opened consumables (utensils, straws, napkins, etc.)
• Items marked as "Final Sale" or promotional clearances
• Products altered or used beyond initial inspection