Independently Audited & Certified
We undergo rigorous third-party audits to ensure our systems, processes, and controls meet industry-leading standards.
How We Protect Your Data
Our security posture is built on defense-in-depth, zero-trust principles, and continuous monitoring.
Encryption Everywhere
All data is encrypted in transit using TLS 1.3+ and at rest using AES-256. Customer encryption keys are managed via AWS KMS or customer-managed keys (CMK).
Zero Trust Access
Strict role-based access control (RBAC), mandatory MFA for all internal systems, and continuous session validation. No implicit network trust.
24/7 SOC Monitoring
Our Security Operations Center monitors infrastructure, application logs, and network traffic around the clock using SIEM and behavioral analytics.
Regular Pen Testing
Independent third-party penetration tests are conducted quarterly on our infrastructure, APIs, and web applications. Results drive immediate remediation.
Supply Chain Security
All third-party dependencies are scanned for vulnerabilities. We maintain a strict vendor assessment process and SBOM for all components.
Secure Development Lifecycle
SAST, DAST, and IAST integrated into CI/CD. Mandatory code reviews, pre-commit hooks, and automated compliance checks before every deployment.
Your Data, Your Control
We process your data with strict adherence to privacy principles. You retain full ownership at all times.
Data Minimization
We only collect data strictly necessary to provide our security services. No marketing tracking, no third-party data brokers.
Customer Data Ownership
You retain 100% ownership of all data processed through CyberVault. We never sell, share, or repurpose customer data.
Retention & Deletion
Data is retained only as long as contractually required. Upon termination, all customer data is securely wiped using NIST 800-88 standards.
Cross-Border Transfers
Data residency controls allow you to keep data within specific regions. All international transfers use Standard Contractual Clauses (SCCs).
Transparency & Communication
In the unlikely event of a security incident, we follow a structured, transparent response process.
Detection & Triage
Automated systems alert our SOC. Initial triage determines scope, impact, and severity classification.
Containment & Notification
Threat containment protocols are activated. Affected customers are notified via status page and direct communication.
Eradication & Recovery
Malicious artifacts are removed. Systems are restored from verified clean backups. Forensic analysis begins.
Post-Incident Report
A detailed transparency report is published (redacted as necessary), including root cause, impact, and preventive measures.
Reliability You Can Count On
Our infrastructure is engineered for maximum availability with transparent performance tracking.
| Plan Tier | Guaranteed Uptime | Threat Response Time | Support SLA |
|---|---|---|---|
| Starter | 99.9% | Within 15 minutes | Business Hours |
| Professional | 99.95% | Within 5 minutes | 24/7 Priority |
| Enterprise | 99.99% | Within 1 minute | Dedicated CSM + 24/7 |
* Uptime is measured monthly and excludes scheduled maintenance. Service credits are automatically applied for SLA breaches. View our real-time status page.
Security Inquiries
Report vulnerabilities, request security documentation, or discuss custom compliance requirements with our security team.