At DirConnect, reviews are the backbone of our platform. They empower consumers to make informed decisions and help businesses improve. To keep our directory fair and reliable, all reviews must follow these community standards. Violations may result in removal or account restriction.
Core Principles
Authentic
Only share experiences you personally had. No incentivized, fabricated, or third-party reviews.
Relevant
Focus on the business, its products, services, staff, or environment. Stay on topic.
Objective
Balance praise and criticism. Avoid emotional rants or unsubstantiated claims.
Respectful
No hate speech, harassment, personal attacks, or discriminatory language.
What Makes a Helpful Review
- ✓ Specific details about your visit, order, or interaction
- ✓ Balanced perspective acknowledging both pros and cons
- ✓ Clear timeline (e.g., "Visited on March 12, 2025")
- ✓ Constructive feedback the business can act on
- ✓ Photos or receipts that verify your experience (optional)
- ✕ Reviews posted by competitors or anonymous actors with conflicts of interest
- ✕ Defamatory statements, medical/legal claims, or private employee info
- ✕ Spam, promotional links, or off-topic commentary
- ✕ Threats, profanity, or discriminatory language
- ✕ Reviews that violate local laws or platform Terms of Service
How the Star Rating Works
Our 1–5 star scale is designed to reflect real-world satisfaction levels. Use it consistently with your written feedback.
Moderation & Transparency
Every review passes through a multi-layer verification process before publication:
- ① Automated Screening: AI filters detect spam, profanity, duplicate content, and policy violations.
- ② Human Review: Our trust & safety team manually audits flagged content, edge cases, and business disputes.
- ③ Verification Checks: We cross-reference submission patterns, location history, and account standing.
- ④ Continuous Monitoring: Published reviews remain under review. New evidence can trigger re-evaluation.
Disputes, Edits & Removals
📝 Editing Your Review
You can update your review within 30 days of posting. After 30 days, please contact support to request modifications. Edits are logged and timestamped for transparency.
🚩 Reporting Violations
Found a fake, malicious, or off-policy review? Use the "Report" button on any listing. Provide context if possible. Our team investigates all reports within 48 hours.
🛡️ Business Disputes
Business owners can flag reviews that breach our guidelines. We never remove honest negative feedback, but we will act on defamation, fraud, or policy violations.
📩 Appeal Process
If your review is removed or account restricted, you'll receive a detailed explanation. Appeals can be submitted via our Support Portal and are reviewed by a senior moderator.