Comprehensive Maintenance Solutions
HomeNest takes the stress out of property upkeep. Whether you're a tenant reporting an issue or an owner ensuring asset preservation, our maintenance team handles everything from routine checkups to emergency repairs.
We maintain a network of licensed, insured, and background-checked contractors across all major trades. All work is inspected, documented, and billed transparently through your secure portal.
View Active Work Orders Download Maintenance GuideHow Our Maintenance Process Works
From request to resolution, we keep you informed every step of the way.
Submit Request
Log into the portal or use the mobile app to describe the issue, upload photos, and set a priority level.
Review & Approve
Our team evaluates the request, estimates costs, and seeks owner approval if required by the lease.
Schedule Service
We assign a vetted contractor, coordinate access, and confirm the appointment time with you.
Completion & Follow-up
Work is verified, invoices are processed, and you receive a completion report with warranty details.
Services We Cover
Our contractor network handles all essential property maintenance categories.
HVAC & Climate Control
Heating, cooling, ventilation, thermostat calibration, and seasonal system tune-ups.
Plumbing & Water Systems
Leak repairs, pipe replacements, water heater service, drainage, and fixture installation.
Electrical & Lighting
Outage troubleshooting, panel upgrades, wiring repairs, outlet/switch replacements.
Locks, Doors & Security
Deadbolt installation, key changes, smart lock setup, door alignment, and hardware fixes.
Windows, Gutters & Exterior
Weather stripping, gutter cleaning, minor siding repairs, and seasonal exterior inspections.
Cosmetic & Turnover
Painting, carpet cleaning, patching, minor drywall repair, and move-in/move-out prep.
Emergency vs. Routine Maintenance
Understanding the difference helps ensure faster response times and accurate billing. Use this guide to determine how to submit your request.
🚨 Emergency Maintenance
- 💧 Active water leaks or flooding
- ⚡ Complete power outages (internal)
- 🌡️ HVAC failure in extreme weather
- 🔒 Broken locks compromising security
- 🔥 Gas smells or heating system hazards
📅 Routine Maintenance
- 🔧 Appliance malfunctions (non-urgent)
- 🚰 Slow drains or minor fixture leaks
- 🎨 Cosmetic wear, paint touch-ups
- 💡 Bulb replacements, minor wiring issues
- 📐 Door/window alignment or weather stripping
Frequently Asked Questions
Quick answers to common maintenance questions.
Log into your tenant or owner portal, navigate to the Maintenance tab, click "New Request," and fill out the form with a description, photos, and preferred contact method. You can also call our 24/7 emergency line for urgent issues.
Routine maintenance and wear-and-tear repairs are covered by the property owner. However, damage caused by tenant negligence, pets, or unauthorized modifications may be billed to you. Our portal always shows estimated costs before approval.
Yes. During the request submission, you can select your preferred availability windows. For emergencies, we prioritize immediate access but will still coordinate with you as quickly as possible.
All work is guaranteed. If an issue persists or isn't resolved properly, open a follow-up ticket in your portal. We will dispatch a supervisor or alternative contractor to re-complete the work at no additional cost.
We primarily use our vetted contractor network for quality control and warranty tracking. However, owners can specify preferred vendors for specialized equipment or legacy systems, subject to insurance verification.
Need Maintenance?
Report an issue, check the status of an open work order, or schedule a routine inspection today.
Submit Maintenance Request Contact Support