How can we help you?

Resetting your password is quick and easy:

• Go to the InkWell login page
• Click on the "Forgot Password?" link
• Enter the email address associated with your account
• Check your inbox for a reset link (it expires in 24 hours)
• Click the link and create a new password

Your new password should be at least 8 characters and include both letters and numbers. If you don't receive the email, check your spam folder.

InkWell offers three tiers of service to suit different needs:

• Free Plan: Unlimited reading, 5 posts/month, basic analytics, community access
• Pro Plan ($9/month): Unlimited posts, advanced analytics, custom domains, priority support, no ads
• Enterprise ($49/month): Everything in Pro, team collaboration, API access, white-label options, dedicated account manager

All plans include our core writing tools and community features. Visit our Pricing Page for a detailed comparison.

Absolutely! We believe your content should always belong to you. You can export your data in multiple formats:

• Full Export: Download all your posts as HTML, Markdown, or JSON via Settings → Data Export
• Individual Posts: Each post has an export button in the editor
• Analytics Data: Export reader statistics as CSV or PDF
• Account Deletion: You can request a full data export before deleting your account

Read more in our Data Export Guide.

You can manage your subscription anytime:

• Go to Settings → Billing
• To upgrade: Click "Change Plan" and select your desired plan
• To downgrade: Select a lower tier (changes take effect at the next billing cycle)
• To cancel: Click "Cancel Subscription" — you'll retain access until the end of your billing period

We don't charge any hidden fees, and you can reactivate your subscription at any time.

Yes! The InkWell mobile app is available for both iOS and Android:

• Full reading experience with offline support
• Write and draft posts on the go
• Push notifications for comments and likes
• View your analytics in real-time

Download from the App Store or Google Play Store. Need help with the app? Check our Mobile App Guide.

Our analytics dashboard provides insights into your content performance:

• Page Views & Readers: Track unique visitors and total views
• Engagement Metrics: Likes, comments, shares, and reading time
• Audience Demographics: Geographic location and device breakdown
• Traffic Sources: Direct, social media, search, and referrals

Pro and Enterprise users get access to advanced analytics including custom date ranges, export capabilities, and real-time data.