Membership Policies & Terms

Overview & Agreement

Welcome to IronForge Fitness. This document outlines the terms, conditions, and policies governing your membership. By signing up, making a purchase, or entering our facilities, you acknowledge that you have read, understood, and agreed to these policies. IronForge reserves the right to update these terms with 30 days' notice.

Membership Types

We offer tiered membership plans designed to accommodate different fitness goals and schedules. All plans include access to core facilities unless otherwise noted.

Multi-location access may be available for an additional monthly fee. Corporate and student discounts require valid verification and are subject to review.

Payment & Billing

Accepted Payment Methods

We accept all major credit/debit cards, digital wallets, and direct bank transfers. All payment information is processed through PCI-compliant third-party providers.

Billing Cycle

Memberships are billed on a recurring basis. The initial charge occurs on the sign-up date, and subsequent charges are processed on the same calendar day each month (or annually, if selected). If the 30th/31st of the month is selected for billing, charges will occur on the last day of months with fewer days.

Late Fees & Failed Payments

• If a payment fails, a $10.00 late fee will be applied within 5 business days.
• Accounts remain active for 15 days past the due date. After 15 days, access will be suspended until payment is resolved.
• Reactivation after suspension may incur a $25.00 reinstatement fee.

Cancellation & Refunds

Cancellation Policy

Members may cancel their membership at any time by providing 30 days' written notice via the member portal, email, or in-person at the front desk. Cancellations take effect at the end of the current billing cycle. No partial refunds are issued for mid-cycle cancellations.

Refund Eligibility

• Annual memberships: Prorated refunds available within the first 30 days of purchase.
• Service interruption refunds may be issued for facility closures exceeding 7 consecutive days due to emergencies.
• Personal training packages: Unused sessions expire 90 days after purchase unless frozen per policy.

Membership Freezes

Members may pause their membership for up to 3 consecutive months per calendar year. Freezes must be requested in writing and take effect on the first day of the following billing cycle. Billing is suspended during the freeze period, and the membership term is extended accordingly.

Extended freezes (up to 6 months) may be approved for medical reasons, military deployment, or prolonged relocation, requiring valid documentation.

Code of Conduct & Facility Rules

To maintain a safe, inclusive, and high-performance environment, all members and guests must adhere to the following guidelines:

• Equipment Care: Return all weights, mats, and gear to their designated areas. Report broken equipment immediately.
• Dress Code: Closed-toe athletic shoes are required in the weight and cardio zones. Clean, appropriate athletic attire must be worn at all times.
• Capacity & Safety: During peak hours, management may implement timed access or temporary capacity limits. Loitering in functional training zones during active classes is prohibited.
• Guest Policy: Elite members may bring 2 guests/month with a valid membership card present. Guests must sign in and comply with all rules.
• Respect & Inclusion: Harassment, discrimination, aggressive behavior, or unsolicited coaching of other members will result in immediate removal and possible termination of membership.

Liability & Waiver

Physical activity carries inherent risks. By using IronForge facilities, you acknowledge that you participate at your own risk and assume full responsibility for any injury, loss, or damage.

IronForge Fitness, its owners, employees, coaches, and affiliates shall not be held liable for personal injury, property damage, or medical conditions arising from the use of our facilities, equipment, or participation in programs, except in cases of proven gross negligence or willful misconduct.

Privacy & Data Usage

IronForge Fitness is committed to protecting your personal information. We collect data solely for membership management, facility access, billing, and service improvement.

• Data is encrypted and stored securely. We do not sell or share personal data with third-party advertisers.
• Health and fitness tracking data from our app remains private and is only used to support your training goals.
• Photography/video taken in facility spaces may be used for marketing, training highlights, or social media. Members who opt out must contact the front desk to be added to our media exclusion list.

For detailed data practices, refer to our Privacy Policy and Cookie Policy.

Policy Updates & Modifications

IronForge reserves the right to modify these policies at any time to comply with legal requirements, improve services, or adjust operational standards. Members will be notified of material changes via email and member portal announcements at least 30 days before implementation. Continued use of facilities after the effective date constitutes acceptance of updated terms.

Contact & Support

If you have questions about these policies, need assistance with your account, or require clarification on any term, please reach out to our Member Services team:

• Email: members@ironforge.fit
• Phone: (555) 123-4567
• In-Person: 123 Forge Avenue, New York, NY 10012
• Hours: Support available 24/7 via portal; phone support Mon-Sat 7AM-9PM

Thank you for being part of the IronForge community. We're committed to providing a transparent, safe, and world-class fitness experience.