How can we help you?

Navigate to your Dashboard and click on My Applications. Here you'll see a list of all your submitted applications with their current status:

• Received — The employer has received your application
• Under Review — Your application is being evaluated
• Interview Scheduled — You've been selected for an interview
• Offer Extended — Congratulations! You received an offer
• Not Selected — Unfortunately, you weren't selected this time

You'll also receive email notifications for any status changes.

Yes, you can cancel your subscription at any time from your Account Settings > Billing page. Refund policies vary by plan:

• Monthly plans: No refund for the current billing cycle, but you keep access until the period ends
• Annual plans: Pro-rated refund available within the first 30 days of purchase
• Enterprise plans: Contact your account manager for custom arrangements

After cancellation, your account reverts to the free tier with limited features.

Go to Profile > Resume in your dashboard. You can upload a new resume in PDF, DOC, or DOCX format (max 10MB). Your updated resume will automatically be attached to future job applications. For existing applications, you may need to contact the employer directly to share your updated resume.

Job alerts notify you when new positions matching your criteria are posted. To set one up:

• Save a job search by clicking "Save Search" on any search results page
• Set your preferred frequency: Instant, Daily, or Weekly
• Choose your notification method: email, push notification, or both

You can manage or delete your alerts anytime from Settings > Job Alerts.

JobSphere works best on the latest versions of:

• Google Chrome (recommended)
• Mozilla Firefox
• Safari (Mac/iOS)
• Microsoft Edge

We recommend keeping your browser updated for the best experience. If you encounter issues, try clearing your browser cache and cookies, or contact our support team.

We accept all major payment methods including:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• PayPal
• Bank transfer (for annual and enterprise plans)
• Apple Pay and Google Pay

All payments are processed securely through Stripe, our PCI-compliant payment processor.

Try these steps:

• Make sure you're using the correct email address and password
• Click Forgot Password to reset your password
• Clear your browser cache and cookies
• Try a different browser or an incognito/private window
• Check if your account has been suspended or deactivated

If the issue persists, please contact our support team with your email address and a description of the problem.