Have questions about your matches, account, or safety? Our dedicated support team is here to help you every step of the way.
Whether you need help with your profile, have questions about our matching algorithm, or just want to share your success story, reach out to us.
123 Connection Blvd, Suite 400
New York, NY 10001
Our AI analyzes over 50 compatibility factors including interests, values, communication style, and relationship goals. It continuously learns from your interactions to refine your match suggestions, ensuring higher quality connections over time.
Go to Settings → Profile → Verification. You'll be guided through a quick photo verification process using our secure system. Verified badges appear on your profile to build trust with potential matches.
Safety is our top priority. Use the "Report" button on any profile or message thread. Our Safety Team reviews all reports within hours. You can also block users instantly. We maintain a zero-tolerance policy for harassment or spam.
Absolutely. Visit your Account Settings → Subscription to upgrade, downgrade, or cancel at any time. If you cancel, you'll retain access to premium features until the end of your current billing cycle. Refunds are available within 14 days of purchase.
We'd love to hear how you found love! Fill out the form above with "Share My Success Story" selected, or email us directly at stories@lovelink.com. Selected stories (with your permission) are featured on our blog and social channels.