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Standard shipping is free for all orders over $50. Orders under $50 incur a flat fee of $5.99. Express and next-day delivery options are available at checkout with calculated rates based on your location.

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing. Express shipping delivers within 1-2 business days.

Yes! LuxeMart ships to over 120 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination.

Once your order ships, you'll receive a confirmation email with a tracking link. You can also log into your account, visit "Order History," and click "Track Package" for real-time updates.

Orders can be modified or cancelled within 1 hour of placement if they haven't entered our processing queue. Contact our support team immediately for assistance, and we'll do our best to accommodate your request.

If your package arrives damaged or is marked as delivered but you haven't received it, please contact us within 48 hours. We'll initiate an investigation with our carrier and either reship your items or issue a full refund.

We offer a 30-day hassle-free return policy. Items must be unused, in original packaging, and in resalable condition. Sale items, personalized products, and certain cosmetics are final sale.

Log into your account, navigate to "My Orders," select the item(s) you wish to return, and follow the prompts to generate a prepaid return label. Pack the items securely and drop them off at any authorized carrier location.

Refunds are processed within 3-5 business days of receiving your return. The amount will be credited back to your original payment method. Please allow an additional 5-10 business days for your bank to post the credit.

We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Klarna for interest-free installment payments. All transactions are processed securely.

Absolutely. LuxeMart uses 256-bit SSL encryption and is PCI DSS compliant. We never store your full credit card details on our servers. Payment data is tokenized and processed by certified third-party gateways.

Click "Sign In" in the top navigation, then select "Create Account." Fill in your details, verify your email, and you'll have instant access to order tracking, saved addresses, and exclusive member perks.

On the login page, click "Forgot Password?" Enter your registered email address, and we'll send a secure link to reset your password. If you don't receive the email, check your spam folder or contact support.