Frequently Asked Questions
Everything you need to know about our memberships
Can I cancel my subscription anytime? +
Yes, absolutely. There are no long-term contracts. You can cancel your membership at any time from your account dashboard, and you'll continue to enjoy benefits until the end of your billing cycle.
Is there a free trial available? +
Yes! We offer a 14-day free trial on Premium and VIP Elite plans. No credit card required to start. If you love it, your card will be charged automatically at the end of the trial.
How do reward points work? +
Earn points on every purchase. Members get multipliers (2x for Premium, 3x for VIP). Redeem points directly at checkout for discounts. Points never expire as long as your account is active.
Can I switch between plans? +
Of course. You can upgrade or downgrade at any time. When upgrading, we'll prorate the difference. When downgrading, the change takes effect at the next billing cycle.
Do you offer family or shared accounts? +
Currently, each membership is tied to a single account. However, VIP Elite members can add up to 3 family profiles that share the same benefits and shipping address.