Ships get lost, damaged, or delayed. MarketFlow Package Protection ensures you're never left empty-handed. Instant coverage, hassle-free claims, and 100% reimbursement when things go wrong.
Comprehensive coverage that turns shipping risks into guaranteed peace of mind
Full reimbursement if your order never arrives or is intercepted during transit. No receipt hunting, no carrier runaround.
Received a broken or faulty item? We cover repair, replacement, or full refund based on purchase value.
Submit once, track progress instantly. Our automated system processes 94% of claims within 48 hours.
Orders with protection see 32% fewer disputes. Buyers feel secure, sellers get faster payouts, everyone wins.
Works with DHL, FedEx, UPS, local post, and marketplace-standard shipping. No carrier exclusions.
Enterprise-grade encryption, clear terms, and zero hidden fees. Coverage starts the moment payment clears.
From checkout to delivery (or claim) in four simple steps
Add protection to your order in one click. Coverage activates instantly.
Track your package normally. Protection runs silently in the background.
Issue? Upload a photo and description. No forms, no phone trees.
Approved claims trigger instant payout to your original payment method.
Flexible tiers tailored to individual buyers, power shoppers, and sellers
Everything you need to know about package protection & claims
It covers lost, stolen, or damaged packages during transit. If your order never arrives or arrives broken/defective, we reimburse the full purchase price (up to your plan's limit) after verification.
Filing takes under 2 minutes. Standard claims are processed within 48 hours. Premium and Seller Pro users receive express review within 24 hours. Payouts are issued immediately upon approval.
There's no strict limit, but all claims are subject to anti-fraud review. Consistent, legitimate claim patterns are fully supported. MarketFlow monitors for suspicious activity to protect all users.
Yes. Coverage applies to all domestic and international shipments, regardless of carrier. Customs delays are not covered, but loss/damage during transit is fully protected.
Protection must be added at checkout before payment clears. Once the transaction is complete, coverage cannot be retroactively applied. Please select it during the payment step for instant activation.
Join over 2.8 million buyers and 450K sellers who ship with confidence. Add protection today and never stress over delivery again.