📦 Shipping Options
MarketFlow partners with certified logistics providers to offer flexible shipping solutions tailored to domestic and global buyers.
| Service | Estimated Time | Tracking | Best For |
|---|---|---|---|
| Standard Shipping | 5–10 business days | ✅ Yes | Cost-effective orders |
| Express Shipping | 2–4 business days | ✅ Yes | Time-sensitive purchases |
| Economy Global | 12–21 business days | ✅ Yes | International non-urgent items |
| Priority International | 5–8 business days | ✅ Yes | Valuable or urgent global shipments |
Shipping costs are calculated at checkout based on weight, dimensions, destination, and selected service level. Sellers can choose to subsidize part or all of the shipping cost to increase conversion rates.
⏱️ Delivery Estimates
Estimated delivery times begin once the seller has marked the item as "Shipped". Actual delivery may vary due to holidays, weather, or carrier delays.
- Processing Time: 1–3 business days (seller-dependent)
- Domestic Transit: 3–7 business days (Standard) / 1–2 (Express)
- International Transit: 7–20 business days depending on customs clearance
- Remote Areas: May add 2–4 extra days to any delivery window
🌍 International Shipping
MarketFlow supports worldwide deliveries to 190+ countries. Cross-border transactions are streamlined through integrated logistics partners and automated documentation.
Sellers listing international items must:
- Provide accurate dimensions & weight (required for carrier rates)
- Use compliant packaging standards (ISTA 3A or equivalent)
- Declare full item value and HS code during checkout
- Accept MarketFlow's standardized return window (14 days international)
Buyers should verify:
- Local import regulations for restricted items (e.g., batteries, liquids, plants)
- Maximum allowable declared value for customs exemptions in their region
- Prohibited items lists for both origin and destination countries
📜 Customs & Duties
For international orders, customs clearance is required. MarketFlow operates as a facilitator, not a customs broker. Duties, taxes, and fees are the responsibility of the buyer unless explicitly stated otherwise.
DDP Shipping
"Delivered Duty Paid" — taxes & fees are collected at checkout. Smoother delivery with no surprise charges.
DAP Shipping
"Delivered at Place" — buyer pays customs upon arrival. May result in carrier holding delays until payment.
📡 Tracking & Updates
All MarketFlow shipments include end-to-end digital tracking. Buyers receive automated updates via email and in-app notifications at each logistics milestone.
- Real-time carrier integration (FedEx, UPS, DHL, Local Posts)
- Photo confirmation for high-value items ($500+)
- Delivery proof (signature or geolocation stamp)
- Delayed shipment alerts with automatic compensation eligibility
🛡️ Package Protection
MarketFlow includes base coverage for all shipments. Optional extended protection is available at checkout for valuable goods.
| Coverage Tier | Max Protection | Claim Window | Cost |
|---|---|---|---|
| Standard | $100 | 30 days | Included |
| Extended | $1,000 | 45 days | 1.2% of item price |
| Premium | $10,000+ | 60 days | 2.5% + flat fee |
To file a claim, visit Help Center → Orders → File Shipping Claim. Valid claims are processed within 3 business days with full refund or replacement options.
❓ Frequently Asked Questions
Shipping methods can be updated before the seller marks the order as "Shipped." Once tracking is generated, changes require seller approval and may incur rate differences.
MarketFlow automatically triggers a loss/damage review when tracking goes unresponsive for >7 days. Covered orders receive full refunds or replacement items at no extra cost.
Standard and Economy shipping support PO Boxes. Express and Priority International shipments typically require a physical street address due to carrier restrictions.
MarketFlow provides prepaid return labels for domestic returns. International returns require buyer-initiated returns to our fulfillment hubs in the US, EU, or APAC, depending on region.
Still have shipping questions?
Our logistics support team is available 24/7 to help buyers and sellers navigate delivery policies, customs, and carrier issues.
Contact Support Team