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Returns & Refunds Policy

At MarketFlow, we want every transaction to be a positive experience. This policy outlines our straightforward process for returns and refunds, ensuring transparency and fairness for both buyers and sellers across our global marketplace.

Table of Contents

30-Day Return Window

All items purchased through MarketFlow are eligible for return within 30 calendar days from the date of delivery. The return period begins once your order has been marked as delivered in our tracking system.

⏱️ Note: Certain high-value or custom items may have specific return conditions. Always check the product listing for details before purchasing.

Eligibility Criteria

To qualify for a return or refund, the following conditions must be met:

  • The item must be in its original condition, unworn, unused, and with all original tags, labels, and packaging intact.
  • Proof of purchase or order confirmation is required.
  • The return must be initiated through your MarketFlow account dashboard.
  • Items must not show signs of wear, damage, or alteration after receipt.

How to Initiate a Return

Starting a return is simple and can be done entirely online:

  1. Log in to your MarketFlow account and navigate to My Orders.
  2. Select the order containing the item you wish to return and click "Request Return".
  3. Choose a reason for the return and upload photos if the item is damaged or not as described.
  4. Print the prepaid shipping label (if applicable) and securely package the item.
  5. Drop off the package at the designated carrier location or schedule a pickup.

Once the seller receives and inspects the returned item, you will be notified via email regarding the approval or next steps.

Refund Process & Timeline

Refunds are processed within 3–5 business days after the seller confirms receipt and condition of the returned item. Processing times vary by payment method:

  • Credit/Debit Cards: 5–10 business days after processing
  • Digital Wallets (PayPal, Apple Pay, etc.): 1–3 business days
  • MarketFlow Gift Cards/Credits: Instantly added to your account

Shipping costs are refundable if the return is due to seller error, defective items, or incorrect listings. Otherwise, original shipping fees are non-refundable unless otherwise stated in the product details.

Non-Returnable Items

For hygiene, safety, or inventory reasons, the following items cannot be returned or refunded unless they arrive damaged or defective:

  • Personal care, cosmetics, and intimate apparel
  • Custom-made, personalized, or engraved products
  • Perishable goods, food, or plants
  • Digital downloads, software, or access codes
  • Final sale or clearance items explicitly marked as non-returnable

Seller Responsibilities

MarketFlow sellers are required to comply with this policy to maintain marketplace standing. Sellers must:

  • Respond to return requests within 48 hours
  • Issue refunds promptly upon inspection approval
  • Provide accurate product descriptions and condition reports
  • Adhere to local consumer protection laws where applicable

Repeated policy violations may result in account restrictions or removal from the marketplace.

Have Questions About a Return?

Our Trust & Safety team is here to help resolve any return or refund issues quickly and fairly.