Shipping Policy

Order Processing Time

Orders are processed and shipped from our fulfillment centers within 1–2 business days. Processing time does not include weekends and public holidays.

During high-volume periods (such as holidays or major sales events), processing times may be delayed by an additional 1–3 business days. We appreciate your patience during these times.

Shipping Rates & Delivery Estimates

Shipping costs and delivery times vary based on your location, the weight of your order, and the shipping method selected at checkout. We offer the following shipping options for domestic orders:

Delivery estimates are not guaranteed, as carriers may experience delays due to weather, holidays, or unforeseen logistical issues. Once your order has shipped, you will receive an email with your tracking information.

International Shipping

MarketFlow ships to over 190 countries worldwide. International orders may be subject to import taxes, duties, and customs fees, which are the sole responsibility of the buyer.

International shipping times vary significantly by destination:

• North America & Europe: 7–14 Business Days
• Asia & Oceania: 10–20 Business Days
• South America & Africa: 14–30 Business Days

Customs, Duties & Taxes

Import duties, taxes, and customs charges are not included in the product price or shipping cost. These charges are the buyer's responsibility and are levied upon the arrival of your package in the destination country.

We recommend checking with your local customs office prior to making a purchase to determine the additional costs. MarketFlow is not responsible for packages held or delayed by customs.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to track your package in real-time. You can also view the status of your order at any time by logging into your MarketFlow account and visiting the "My Orders" section.

Tracking information is typically updated within 24 hours of shipment. If your tracking number is not updating, please allow 24 hours for the carrier to sync their data.

Lost or Damaged Packages

We take great care in packaging and shipping your items. However, if your package arrives damaged or is lost in transit, please contact our support team within 48 hours of the expected delivery date.

To file a claim, please provide:

• Your Order ID
• Photos of the damaged item and packaging (if applicable)
• A brief description of the issue

Our team will investigate the claim and provide a resolution, which may include a replacement, refund, or carrier reimbursement.

Returns & Refunds

If you are not completely satisfied with your purchase, you may be eligible for a return within 30 days of delivery. Please review our full Returns & Refund Policy for detailed eligibility criteria and instructions on how to initiate a return.

Contact Us

If you have any questions regarding our shipping policy, delivery status, or need assistance with your order, please don't hesitate to reach out to our support team.