Shipping & Delivery

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Free Shipping

On all orders over $50. Fast and free delivery for our valued pet parents.

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Real-Time Tracking

Track your package every step of the way from our warehouse to your home.

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Eco-Friendly Packaging

100% recyclable materials and carbon-neutral shipping on all orders.

1

Order Placed

We receive your order

2

Packed with Love

Quality checked & packed

3

On the Way

Shipped via carrier

4

Delivered

Tail wags at doorstep

Shipping Rates & Times

We offer multiple shipping options to suit your needs. Choose the one that works best for you and your furry friend.

Method	Cost	Delivery Time
Standard Shipping	$5.99	5-7 Business Days
Express Shipping	$12.99	2-3 Business Days
Overnight Delivery	$24.99	Next Business Day
Free Shipping Promo	FREE	5-7 Business Days

💡 Good to know: Free shipping is automatically applied at checkout for orders totaling $50 or more. Orders over $100 qualify for free Express Shipping!

Shipping Policies

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Domestic Shipping
We ship to all 50 US states, including Alaska and Hawaii (additional transit days may apply).
🌎
International Shipping
Currently shipping to Canada, UK, and Australia. Duties and taxes are the responsibility of the customer.
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Processing Time
Orders are processed within 1-2 business days. Orders placed after 2 PM EST may process the next day.
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Gift Wrapping
Available for an additional $3.99. Your pet's favorite gifts arrive beautifully wrapped!

Frequently Asked Questions

How can I track my order?

Once your order ships, you'll receive an email with a tracking number and link. You can also log into your Paws Source account to view real-time tracking status on the "Orders" page.

What if my package is delayed or lost?

If your package hasn't arrived within the estimated delivery window, please contact our support team. We'll investigate with the carrier and either reship your order or provide a full refund, whichever you prefer.

Can I change my shipping address after ordering?

You can update your shipping address within 1 hour of placing your order by contacting support. Once the order has entered the processing stage, address changes are not possible for security reasons.

Do you ship to PO Boxes or APO/FPO addresses?

Yes! We ship to PO Boxes, APO, and FPO addresses. Please note that only Standard and Express shipping methods are available for these addresses. Overnight delivery is not available.

Are your packages secure and weather-proof?

Absolutely! All pet food and supplies are sealed in waterproof packaging to protect against weather and damage during transit. We use durable boxes and protective materials to ensure your order arrives in perfect condition.