Trust & Safety

🔒

Secure Funds

Payments are processed via PCI-DSS compliant providers. Funds are held in escrow and only released to creators when campaigns are successfully funded.

🛡️

Verified Creators

We verify the identity of every project creator before launch. All campaigns undergo a manual review to ensure they meet our community standards.

👁️

24/7 Monitoring

Our AI-powered systems and safety team monitor transactions and behavior around the clock to detect and prevent fraud instantly.

💰 Fund Security

How We Protect Your Money

We understand that backing a project requires trust. Here's how we ensure your contributions are safe.

🏦

Escrow Protection

All funds are held securely in escrow accounts until the campaign ends. If a project doesn't reach its goal, we automatically refund backers in full within 3-5 business days.

🔐

Encryption & Privacy

We use industry-standard AES-256 encryption for all data. We never store your full credit card details, and all transactions are processed by certified payment partners.

⚖️

Dispute Resolution

Our dedicated dispute team mediates conflicts between creators and backers. If a creator fails to deliver, we can freeze funds and issue refunds.

🔄

Refund Policy

Backers can request refunds before the campaign ends. After a campaign concludes, refunds are handled through our dispute process if promises aren't met.

📜 Community Guidelines

Keeping RaiseIt Safe for Everyone

Our community thrives on transparency and respect. Violations of these guidelines may result in account suspension.

✅

What We Encourage

Authentic project descriptions with realistic timelines
Transparent communication with backers
Original, high-quality product designs
Timely updates and fulfillment of rewards
Respectful interaction within the community

🚫

Prohibited Activities

Fraudulent or deceptive fundraising campaigns
Reselling third-party products without disclosure
Projects involving illegal goods or services
Harassment, hate speech, or threats
Manipulating review or backing systems

🚨 Reporting & Safety

Spot Something Suspicious?

Your vigilance helps us keep the platform safe. Here's how to report issues and stay protected.

📢

How to Report

If you encounter a scam, fraudulent activity, or guideline violation, please report it immediately. You can use the reporting tool on any campaign page or contact our safety team directly.

Report an Issue

💡

Safety Tips

Always read the full campaign description
Check the creator's verification badge
Review past projects and update history
Be wary of unrealistic promises or prices
Never share personal info outside the platform

ℹ️

Response Time

We investigate all reports within 24-48 hours. For urgent safety concerns, contact our emergency support line.

⚠️

Phishing Warning

RaiseIt will never ask for your password or credit card details via email. Always verify the sender address before clicking links.

🚨

Scam Alert

If a campaign requests payment outside of RaiseIt (e.g., direct bank transfer, gift cards), do not engage. Report it immediately.

❓ FAQ

Frequently Asked Questions

Find answers to common questions about security, refunds, and account safety.

If a creator fails to deliver promised rewards, backers can file a dispute through our support center. Our team will investigate and may freeze funds in the creator's account to issue refunds. We prioritize backer protection and work closely with creators to resolve issues fairly.

All RaiseIt campaigns undergo a verification process before launch. Look for the verified badge next to the creator's name, check their profile history, read detailed project descriptions, and review community discussions. If something feels off, don't hesitate to contact our support team.

Yes. We use Stripe and PayPal, both PCI-DSS Level 1 compliant. We never store your full credit card details on our servers. All transactions are encrypted, and we employ advanced fraud detection to protect your financial information.

Backers can cancel their pledge at any time before the campaign ends. The refund is processed within 5-10 business days. After a campaign concludes, cancellations are handled through our dispute resolution process if delivery issues arise.

We use a multi-layered approach: AI monitoring analyzes transaction patterns, manual reviews verify new accounts, and our safety team investigates reports 24/7. We also collaborate with industry partners to blacklist known fraudulent entities and share threat intelligence.

Your Safety is Our Top Priority